IBM Security MaaS360

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  • 1.  MaaS360 End User Portal Login Failure

    Posted Sun August 16, 2020 10:50 AM
    Hi,

    I would like to connect to MaaS360 End User Portal. Our MaaS360 Portal has integrated Active Directory via Cloud Extender.

    I have enabled :
    - End User Portal in Services
    - Privacy Information in User Settings (Advanced).

    But with the link show in End User Portal in Services, I can not login neither with AD user nor the local user, both have the following error:
    The credentials you have entered are incorrect. Please try again. Your account will be locked after multiple log in failures.

    I double checked my AD user credential by logging in one server in our domain which requires the user credential. So I am sure that the credential is good.

    Any ideas?

    Thanks in advance for the help.

    Regards,
    Lin


  • 2.  RE: MaaS360 End User Portal Login Failure

    Posted Mon August 17, 2020 07:45 AM
    After communicated with the support, this is because that we didn't enable User Authentication on Cloud Extender.
    Problem solved and hope this can be helpful for others.

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    Lin LI
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    Original Message