IBM Security MaaS360

 View Only
  • 1.  Bluetooth is not working inside work profile on Android

    Posted Fri November 13, 2020 09:06 AM
    Hi Team,

    I have been facing this issue for one of my client,

    The customer has distributed an android application which is a private app for android enterprise.

    This application needs to scan a bluetooth device to connect with a thumb scanner to do its job.

    While scanning for the Bluetooth inside that application(work profile) it's not showing any available connection but the device Bluetooth(outside work profile) is showing available connections.

    So first we have suspected that the issue may be in that application. To confirm that we have tried some google play public applications to scan Bluetooth connections. But unfortunately, we can able to replicate this isuue in all the public applications too.

    The public applications are working fine and able to detect the available Bluetooth connections outside the profile but failed to detect inside the work profile.

    Another interesting thing is some particular Samsung devices working without any issues.

    We have tried all the settings in the android MDM(Bluetooth and file-sharing related) and workplace policy(without any restrictions) as we know but no luck. But even with restrictions some Samsung devices working fine. 

    Please help me!


    Regards,
    Mohan,
    Technical support Engineer,
    Raksha Technologies(IBM Partner).


















    ------------------------------
    mohanraj
    ------------------------------


  • 2.  RE: Bluetooth is not working inside work profile on Android

    Posted Mon November 16, 2020 01:26 PM

    Hi Mohanraj,

    Are the devices impacted all the same model or from the same manufacturer? 

    Is the app able to detect Bluetooth connections if installed outside of the work profile?

    Can you share the name of a public app that does the same kind of Bluetooth scanning?  I can fiddle with the settings in one of our environments to try and reproduce.



    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------



  • 3.  RE: Bluetooth is not working inside work profile on Android

    Posted Tue November 17, 2020 12:00 AM
    Hi Matt,

    We have tested in several mobile manufacturers and several models (Samsung, Motorola, Vivo,redmi), In all of the devices it is working on Samsung j6, and Samsung taps other than these two devices all other devices are not working as far as we tested. 

    In the Samsung model, it's working in j6 but not working in galaxy M21.

    Is the app able to detect Bluetooth connections if installed outside of the work profile?
    Yes.
    The public app I have tested is https://play.google.com/store/apps/details?id=com.manjul.bluetoothsdp


    Thanks
    Mohan

    ------------------------------
    mohanraj
    ------------------------------



  • 4.  RE: Bluetooth is not working inside work profile on Android

    Posted Tue November 17, 2020 04:09 AM
    Hi Matt,

    Please find the recorded video of the issue from the following link for your refercence.
    https://raksha-my.sharepoint.com/:v:/g/personal/mohan_raksha_co_in/EZwK1ZNes7ZNnV_ZjnxRi34BfB0ERlkYE7HK1ty5kC2muw?e=UWscMb

    Thanks

    ------------------------------
    mohanraj
    ------------------------------



  • 5.  RE: Bluetooth is not working inside work profile on Android

    Posted Thu November 19, 2020 12:36 PM

    Hi Mohanraj,

    I was able to reproduce this pretty easily (and on a policy with no restrictions).  I've escalated to our dev teams to see if there is some setting or permission that we happen to be missing here.  I'll let you know once they have updated me.



    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------