IBM Security MaaS360

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  • 1.  How to properly use deep links

    Posted Tue October 15, 2019 12:39 PM
    Edited by Fabiano S Martins Wed October 16, 2019 10:03 AM

    Hello community!

    I've read the article about creating deep links above, but there's no information how to send it to devices.

    https://www.ibm.com/support/knowledgecenter/en/SS8H2S/com.ibm.mc.doc/pag_source/references/pag_apps_deep_link.htm

    I've tried to send a message from the maas360 admin portal to a PO with Android Enterprise device, but the when the user touches the link, nothing happen. On the device the link shows as a plain text.

    Is anybody having success working with deep links ? I though it could be a good alternative if works, because instant install doesn't work all the time.

    Thank you.



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    FABIANO S MARTINS
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  • 2.  RE: How to properly use deep links

    Posted Wed October 23, 2019 02:15 AM
    Hello Fabiano,

    The "Send Message" action supports only plain text. We suggest you to use other communication channels such as email or enterprise chat system to send deep links to the devices.

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    Rehmanshareef Shaik
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  • 3.  RE: How to properly use deep links

    Posted Wed October 23, 2019 02:04 PM

    Hi Rehmanshareef Shaik, thank you for answer!

    I have an open ticket about it and IBM is still working in the case, but no solution yet.

    I've tried to send by e-mail also but it shows as plain text, so the user can't click.

    I thought that could be a good alternative if we are able to send those deep links as a message from the portal, more easy to reach users.



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    FABIANO S MARTINS
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  • 4.  RE: How to properly use deep links

    Posted Fri October 25, 2019 07:42 AM
    Hi Fabiano
    If there is a piece of functionality that you think would be useful but you don't believe exists yet,  you can request an enhancement: 
    https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/W0dcb4f3d0760_48cd_9026_a90843b9da06/page/MaaS360%20Request%20for%20Enhancement%20(RFE)%20process/version/79bfafce-45cf-4a29-bb1d-d7ae8f7050cf

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    Eamonn O'Mahony
    Technical Account Manager
    IBM Ireland
    Dublin
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  • 5.  RE: How to properly use deep links

    Posted Fri October 25, 2019 10:07 AM

    Hi Eamonn

    Thank's for your tip! But I'm having issues with the link you mentioned, the page shows an error before load anything : "We are unable to process your request". I've tried to clear cookies, diferrent browser, but same message appears.



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    FABIANO S MARTINS
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  • 6.  RE: How to properly use deep links

    Posted Fri October 25, 2019 10:46 AM
    Edited by Eamonn O'Mahony Fri October 25, 2019 10:46 AM
    Can you try using this link and clicking on the page shown there? 
    https://developer.ibm.com/integration/help/submit-rfe/

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    Eamonn O'Mahony
    Technical Account Manager
    IBM Ireland
    Dublin
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  • 7.  RE: How to properly use deep links

    Posted Fri October 25, 2019 10:57 AM
    Yes, now I can access IBM RFE Community. Thank you!

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    Fabiano S Martins
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