IBM Security MaaS360

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  • 1.  Reclaiming VPP licenses

    IBM Champion
    Posted Mon October 05, 2020 01:00 PM

    I have a customer who has an extensive catalogue of VPP apps with varying costs from $99.00 up to $450.00.  These have been installed through distributions across varying iPad models.  What are the correct steps in the correct order to reclaim these licenses from iPads we want to wipe and decommission. 

     

    Hope you are doing well!

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     



  • 2.  RE: Reclaiming VPP licenses

    Posted Tue October 06, 2020 02:14 PM

    Hi Mitch,

    So long as the apps are marked for removal when control is removed from the device, as long as some action (either manual or automatic) from the portal is releasing these devices from management, then the licenses should be reclaimed automatically. 

    The most frequent action which leads to licensing issues is generally when the device is factory reset locally from the settings menu (or restored via iTunes or Apple Configurator).  In those cases we can't always determine that control has been removed and the licenses will remain assigned until manually released.



    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------



  • 3.  RE: Reclaiming VPP licenses

    IBM Champion
    Posted Wed October 07, 2020 07:46 AM

    That helps.  However is there a way to reclaim licenses from iOS devices which will continue to be enrolled in MaaS?  I have situations where the only the app itself needs to be repurposed rather than control being removed from the Device.

     

    Hope you are doing well!

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     






  • 4.  RE: Reclaiming VPP licenses

    Posted Wed October 07, 2020 12:49 PM

    App licenses can always be reclaimed in the app view.

    There is also a checkbox for each app "Revoke VPP licenses on stopping distribution" that will automate the actions.



    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------



  • 5.  RE: Reclaiming VPP licenses

    IBM Champion
    Posted Wed October 07, 2020 01:14 PM

    Thanks.

     

    Thanks!

    Mitch