Hi Stephen
2 quick points in my response. I'm assuming that you have performed email integration with your email server (Exchange, Office365, Traveler) in order to detect mail 'partnerships' which are coming from the mail server.
1. Licence consumption only comes from enrolled devices. This means that if you have an Outlook record in your inventory, detected via email server integration with Cloud Extender, it is not billed. If you do have this integration performed, and you have a record for MaaS360 Mail on your mail server, and an MDM record for the device which is enrolled, the two records are merged - you will have confirmation of this by seeing you have 2 sets of actions (Exchange actions and MDM actions). Again only the MDM record for the enrolled device is billed.
2. Outlook does not present a set of device information which can be detected as an ActiveSync record for the same device. There are several fields which are compared in order for this to happen: username, email address, device ID and IMEI. As Outlook does not present information capable of being detected as the same device, the merge process does not happen and it appears in the inventory as a separate device. The confirmation of this can be seen in Devices > Exceptions. Again this is not billed.
Hope this helps, let me know if you need anything else.
Best
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Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
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Original Message:
Sent: Tue October 05, 2021 11:02 AM
From: Stephen Kennelly
Subject: Outlook Mail app - Device Record
Hi
I have email on my iPhone working using Maas and the native iPhone email app.
I have also configured email in the Outlook App but this shows as a seperate records on Maas.
Is it possible to merge these so that 2 licenses are not used? Or can the maas be configured to use Outlook rather than the native email app?
Regards
Stephen
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Stephen Kennelly
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