QRadar XDR

  • 1.  Cannot Install Apps

    Posted Fri July 31, 2020 10:06 AM
    Hi Community,

    whenever I try to install/uninstall Apps through Extensions Management, I get an error:

    Another preview/install/uninstall task is currently in progress, please try again later

    doing a /opt/qradar/support/recon ps
    on my App host, I get several:

    Remediations:

    A on Service qapp-1101:

    Confirm the host ID for this app is the same as the host ID for this host. If it is, do a deploy.

    Any Ideas how to solve this issue?

    Thank you!


    Regards,
    Bruno

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    Bruno Oliveira
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  • 2.  RE: Cannot Install Apps

    Posted Mon August 03, 2020 12:45 AM
    Did you already tried to restart hostcontext on the Console?

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    Mario Sebastiani
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  • 3.  RE: Cannot Install Apps

    Posted Mon August 03, 2020 07:12 AM
    Hey Mario! Thank you! Yes. I didn't work though.



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    Bruno Oliveira
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  • 4.  RE: Cannot Install Apps

    Posted Mon August 03, 2020 08:26 AM
    Solved:

    the Assistant Application is stuck in a status called 'Install Previewing', the following command will change this:

    psql -U qradar -c "update content_package set content_status=6 where id=404;"



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    Bruno Oliveira
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  • 5.  RE: Cannot Install Apps

    Posted Wed May 19, 2021 01:05 PM
    Hello,

    Running 7.4.2 fixpack 3 I am having the same issue, but the command provided above does not help?

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    Ben McHarg
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  • 6.  RE: Cannot Install Apps

    Posted Fri June 25, 2021 03:37 AM

    Hello, 

    Same issue here on 7.4.2 FP3, no effect with the command.



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    Alessandro Di Liberto
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  • 7.  RE: Cannot Install Apps

    Posted Tue July 27, 2021 08:31 AM
    Bruno Mars, thank you for your solution!

    For those who have the same error, the application id can be found with the command:
    psql -U qradar -c "select id, name, version, hub_id, file_location, content_status from content_package;"
    And then change the status to 6 with the command above

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    Denis Filatov
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