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 Updating incident notes from an automated action in IBM Cloud Pak for AIOps

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Anthony Baden Harden Torres's profile image
Anthony Baden Harden Torres posted 03/31/26 05:35 PM

I’m trying to update incident notes/comments from an automated action in IBM Cloud Pak for AIOps.

Has anyone run into this before? I’m looking for a supported way to add or update notes on an incident programmatically, ideally through an API endpoint that can be called from an automated action.

I came across a route that looks like this:

























/aiops/api/app/v1/stories/{correlation_id}/comments

but I haven’t been able to confirm whether this is officially supported for this use case.

Has anyone successfully updated incident notes through an API, or found another supported workaround?

Any guidance, examples, or documentation would be appreciated.

Thanks.

Saury Granados's profile image
Saury Granados IBM Champion posted 04/06/26 11:17 AM  Best Answer
Good morning, the functionality to insert or update notes will not be available until version 4.13. For this, IBM developed a hotfix that allows saving information in the activities database and an API to send notes to incidents.
send the activities to save with the automations.
Please open case over hotfix.
https: https://www.ecurep.ibm.com/download/?id=8o5NpUAW9cFsGDg2JDgB01Jo8SBZwVAWuRrxO2xgyco
See https://www.ibm.com/support/docview.wss?uid=ibm11072354 for details
on download via sftp or ftps.
hotfix-operand-image-list.txt
------
sha256: 80ec3a92385430f2d786bcd4786f62e83eb6cc93babc3d91553c2838c55d5bec
md5...: 6673f86f4cf52414d6935722cc892d6f
installHotfix.sh
------
sha256: ecc37bd1aef432044db9a6a1c165ab5ea7fcedcfb94992df6eb8efe322c7350f
md5...: e6937328793152b249bfc38de5379715
README_2_.md
------
sha256: fb9d57381af6bd36b917ca9623a277500b529c2995a6ad4955e6537752064598
md5...: e59a7fe3dd6a30ff3a8476d8033dfd0b
Saury Granados's profile image
Saury Granados IBM Champion posted 04/06/26 11:19 AM

image

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