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 IBM SPSS 31.0.1(49) Extension Hub and SSL Issues

James Norbut's profile image
James Norbut posted Wed November 12, 2025 12:22 PM

Trying to assist my network folks at my company with a couple of issues 

1)  when trying to go to the extension hub i am getting an error saying 

"Cannot connect to the extension hub. Only features that do not require
an internet connection will be displayed.

Click the Help button for instructions on manually installing the extension."

we did find an article explaining how to update the jvm.cfg file to include the proxy server IP and Port

but that didn't seem to help

2) When doing the "Installed Extensions Report" with the check for updates on

are getting the error 

HTTPSConnectionPool(host='raw.githubusercontent.com', port=443): Max retries exceeded with url: /IBMPredictiveAnalytics/IBMPredictiveAnalytics.github.io/master/resbundles/statisitcs/extension_index_resbundles.zip (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self-signed certificate in certificate chain (_ssl.c:1018)')))

which may or may not be related to the one above

is there a list of domains that are related to IBM SPSS that we can work on creating a rule to bypass the ssl decryption

or whatever he is working on.