Hi Sue,
Here are somethings I would check
1. Has the certificate information propagated all the way to the InfoMap (FAPI_CertEAI)
2. If the certificate information is not available, you could look at the client certificate user mapping to debug further
3. If the certificate information is available, check the trace logs for "No authorization header present, authenticating as the client via MTLS"
4. Set trace to com.tivoli.am.fim.trustserver.sts.utilities.*=ALL
I hope the above steps help.