Dr. Wendkuuni Moise CONVOLBO is a Research Scientist at Rakuten Inc. (Japan). He has had a long experience working with Data, Cloud Computing and Data Analytics on Geo-distributed datacenters.
He’s always been fascinated by what comes next, in terms of utilizing data from strategic data-informed business decisions perspective.
His recent work consists of harnessing the potential of the customers’ journey data with machine learning towards reaching “Zero customer dissatisfaction”.
Dr. CONVOLBO has built a platform called “The Rakuten PathFinder”. This tool empowers product stakeholders such as PDMs, Managers and Test Engineers to focus on specific struggles along the users’ journeys to improve their products and measure the business impact. His favorite data source is IBM Tealeaf.