Osama Al Baik

Contact Details


Osama is a quality-oriented professionl with over 15 years of experience and technical expertise in diverse range of technologies within multiple industry settings. He is a Certified Master Black Belt (MBB), Certified Six Sigma Black Belt (CSSBB), Project Management Professional (PMP), a Certified Project Manager (CPM), and ITIL Certified.

Osama has a Ph.D. in Software Engineering and Intelligent Systems from University of Alberta, Canada; M.Sc. in Software Engineering and Project Management from DePaul University, USA; and B.Sc. in Computer Information Systems from Amman University, Jordan.

Osama's research interests have been in Lean Operations, Process Improvements and Optimization, and Lean Product Development.


University of Alberta
Edmonton, Alberta, Canada
Ph.D., 2017
Software Engineering & Intelligent Systmes
2012 To 2017
Dissertation: An Empirical Investigation of Applying Lean Production to Software Development and IT Services: Outcomes, Challenges, and Lessons Learned
Advisor: Prof. James Miller


  • Business Analytics + Watson
  • Data Science
  • Hybrid Data Management
  • Internet of Things
  • Marketing & Commerce