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Latest Blogs

  • October was a busy month! Here's what we updated and improved. Improvements in programs Keeping track of your contacts is easier than ever How your contacts flow through your program is incredibly important to understanding how your automation is ...

  • Learn what's new and changed in Acoustic Digital Analytics . October 2019 IBM Digital Analytics is renamed - we're now called Acoustic Digital Analytics ! Additional name changes include IBM Watson Customer Experience Analytics to ...

  • Here's what happened with Acoustic Journey Analytics in October 2019. IBM Watson Customer Experience Analytics name is changing to Acoustic Analytics ! Journey analytics, which was also called IBM Watson Customer Experience Analytics, is changing ...

  • September 2019 Holiday Readiness Program 2019 Prepare for the upcoming holiday season with Acoustic’s new 2019 Holiday Readiness Program. Download our product-specific guidelines for recommendations to optimize peak program activity. To learn ...

  • “Learn more” links will be updated with the latest information when the product and documentation go live. Rebranding IBM Tealeaf Customer Experience We’ve started to apply Acoustic branding to the user interface! When you log in to the system ...

Latest Discussions

  • Prateek, Thanks for the comment and yes I remember those questions and responding. 1) Unfortunately we cannot break industries down by country as the data would be unreliable ... some industries might not have any or just a few client companies in a ...

  • Below were some of the comments we received from client's in India - Which are industries covered in the India data and what is the distribution of sample data by industry Does the data include transactional and non-transactional communication ...

  • I'm starting to plan for the 2020 email and mobile metrics benchmark report and developing my "wishlist" for potential new metrics to add to the report. Would love to hear your ideas on metrics you would llike to see in the report. As a reminder, attached ...

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