Do you ever feel like no matter what you do, you can't make an impact? You are running in different directions, trying to find a solution that will make a difference, and you can't find it? In today's digital age, it is hard to not only get the attention of your users in a digital channel, but then engage them with them and create a compelling, differentiated experience that will keep them coming back for more. Oh, and if you can do so in a timely fashion, and turn a profit in the process, even better!
When you do business online, you need to worry about the full range of your visitors' digital customer experiences - every digital touch point, including all web and mobile interactions, but also kiosks, IoT devices, wearables as well as the many other points of communication still in development. This can also be costly. With so many channels it becomes harder and harder to create memorable impressions on each one and to make the experience for your customer consistent across all. Supporting personalized content on so many channels can often sap internal resources. And if you don't get it right everywhere, users may find themselves looking elsewhere.
What if you could create, manage and deliver engaging and personalized omnichannel experiences with a single digital experience platform? And what if that digital experience platform could not only integrate your efforts to provide customer-centric experiences, but also set your organization on the road to greater productivity? Well, we have some facts to help illustrate the potential upside and help you achieve the impact you are looking for!
The International Data Corporation (IDC), a premier global provider of market intelligence, interviewed organizations that use the IBM Digital Experience platform to create and manage their digital experiences. "Study participants told IDC that they have realized significant business benefits from their use of IBM DX, especially in increased revenue and employee productivity. The ability to deliver more engaging, relevant content, tailored to personas and channels, has been key to their success."
IBM customers say that IBM Digital Experience solutions help them Generate more revenue, by providing customers and partners personalized real-time information about products, services, and prices, Enable faster and easier development of public-facing websites, intranets/portals, extranets, and other engaging content experiences; and Drive higher employee productivity for those who create, deliver, and use digital experiences in marketing, creative services, application development, IT operations, sales, customer support, and other areas
And, no, it won't take eons to implement – on average, customers reported a 661% ROI over five years and 33% improvement in customer satisfaction. Jump on the live webinar on 10/30 to hear more about their results, or catch it on replay! Make the challenging possible, with IBM Digital Experience.Register now!