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Mobile App Scenarios assistance

  • 1.  Mobile App Scenarios assistance

    Posted Thu May 30, 2019 07:44 PM
    Hi There,

    We have couple of scenarios as our app have login screen and can be accessed as a contact.

    1. User A has installed the app on Device A and logged in to app on Device A
    - There would be a record in IBM WCA Push notification database with MUID, Channel Id and Contact id
    - Inbox Messages will be served to the User A
    2. User A wants to upgrade the mobile device, he has a new phone now where he installs the app on Device B and login to app on Device B
    - We were planning to use Establish Identity API to merge the records.
    - Should the User A on Device B will be able to retrieve messages that he had on Device A once the records are merged using Establish Identity API?
    If not how have other clients across the world have implemented this kind of scenarios?

    Please advise.

    Parth Patel

  • 2.  RE: Mobile App Scenarios assistance

    Posted Tue June 11, 2019 08:43 PM
    Hi Parth,

    Apologies for the delay.

    At this time we don't merge inboxes, the resulting user will be user B and the app will show only what is in user B's inbox after the merge on both devices.

    Thank you!

    Product Offering Manager