Anywhere application: Work Technician
Issue: Users have difficulty in finding a correct location or asset when creating a new work order. Need a better way of getting down to the correct record.
We have several clients that have 40,000+ locations and assets that are all organized in a hierarchy. Users got used to find a correct location by using a Drilldown menu. They cannot use a barcode functionality.
We are looking for a similar functionality in the Work Technician application. See proposed solution below.
There are no barcodes or other identifiers on a site so they cannot easily identify the location they want to raise a WO for
This solution is based on a similar behavior to Failure Report.
Please let me know what you think or maybe share your experience on resolving this issue.Thank you!
Your solution sounds good but seems to be a lot of work plus the amount of lookup data you would be downloading will be huge.Have you considered use of spatial capabilities of Maximo?
One of my previous customer used , maximo spatial with esri and it worked really well for their service request process. Downside is that alone will be a big investment and implementation.One other solution is to use work centers. Work centers can be customised as per your requirement. Your customisation will fetch data from maximo for a drill down solution. Downside is that it has to be a online solution.
Just wanted to give you an update on this thread.
I ended up implementing this solution. Below is how it looks:
Click Go to Top to open the top level location