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RTC Hyperlinks Not Working

  • 1.  RTC Hyperlinks Not Working

    Posted Tue November 14, 2017 09:48 AM

    Hi,


    I’m creating hyperlinks in Excel 2013 to RTC 5.0.1 work items.

    However, when I click the link, I get this message: Invalid path to authentication servlet.: /

    The odd thing is when I copy/paste the url in my browser it works. Also, when testing the links in other applications, they work, except for the RTC links.


    Any thoughts on what is wrong?

    Thanks!



  • 2.  RE: RTC Hyperlinks Not Working

    Posted Tue November 14, 2017 07:18 PM

    Hi,

    If you print the Excel spreadsheet in PDF, does it work?

    There's a known problem with Word/Excel and URLs with login redirection.

    Usually there are special characters (such as #) that are replaced by Word/Excel to %27... and the URL becomes invalid.

    I can't retrieve the documentation on this though. Sorry.