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Administrative Access for Customer Service Team

  • 1.  Administrative Access for Customer Service Team

    Posted Thu January 21, 2021 05:36 PM
    Hi All,

    We recently had a request from our customer service team to have more administrative access to be able to update existing Service Requests or Update approvals in Progress.  For instance, an end user may call that Customer Service team and want them to do some of the actual steps on their behalf.  My understanding is that Tririga does not deliver this functionality out of the box. Does anyone currently have functionality built for this and/or a process to handle these situations? I'd love to hear what others are doing, if anything.

    Thanks! Elizabeth Earl (Northwestern University)

    Elizabeth Earl