IBM, 06/99 to present
Watson IoT CLM SWAT Team
Technical support for Watson IoT CLM and Continuous Engineering - DOORS Next Gen
Cloud Messaging Advisory Technical Resolution Specialist
Bluemix AIM services support, focusing on Messaging services and Internet of Things (IoT)
Technical support of WebSphere MQ on multiple OS including: AIX, HPUX, Linux, Solaris, Windows, HP Nonstop
Monitoring, maintenance, and customization of Websphere MQ
Authored blog posts for developerworks website
Co-authored several Redbooks publications on MQ, MQTT, IOT and MessageSight
Prepared scripts for installation of MQ upgrades and fixpack applications. Deployed Qpasa software
Provided technical assistance and training for support group; created detailed installation and support documentation
Excellent interpersonal skills including organizational and communication, working in a team environment with a strong focus on customer service
Proven ability to handle multiple projects and priorities and problem-solve in emergency situations
Experience with IBM MQ, Clusters, MQTT, Bluemix, IoT, telemetry and MessageSight
BELLSOUTH/AT&T - Contractor
1998 - 1999
• Analyzed, designed, coded and tested enhancements and required fixes to programs.
• Gathered and interpreted user requirements into design specifications.
• Supported installation of application releases into production.
• Performed Y2K upgrades for COBOL programs.
2017: MQ V9 MQ, Bluemix Developer
2010: MQ V7 IBM Websphere MQ Administrator, Solutions Expert & Application Design
2006: MQ V6 System Administrator
2006: MQ V6 Solution Design
2006: MQ V 5.3 Solutions Development
2001: MQSeries System Planning and Design
2000: MQSeries Installation and Configuration
KEY SKILLS EXPERIENCE
Websphere MQ 15 years
MQTT 5 years
IoT 5 years
Cloud 3 years
MessageSight 3 years