DataPower

  • 1.  Datapower - power supply failure

    Posted Thu August 19, 2021 09:36 AM
    Hi,

    After upgrade  Datapower IDG 84 to 7.6.0.18 we receive alert " 0x002E Power supply failure detected" on one of the PSU.
    Both LED on Power Supply unit lights the same color which is yellow.
    Is this bug?

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    Stefan Stefanovic
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  • 2.  RE: Datapower - power supply failure

    Posted Mon August 23, 2021 06:36 PM

    Hi Stefan,

    yellow light for power supply does seem unusual. According to the documentation, it should be either green or red.

    You might want to review the mustgather document for power supply failures: https://www.ibm.com/support/pages/mustgather-appliance-presents-power-supply-message-such-system-power-supply-has-failed (not for current generation, but the latest I could find).

    The manual also discusses the gui and command line status providers which show power supply status: https://www.ibm.com/docs/en/datapower-gateways/7.6?topic=components-power-supply-modules and https://www.ibm.com/docs/en/datapower-gateways/7.6?topic=appliance-troubleshooting-power-supply-modules

    Regards,




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    Neil Casey
    Senior Consultant
    Syntegrity Solutions
    Melbourne, Victoria
    IBM Champion (Cloud) 2019-21
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  • 3.  RE: Datapower - power supply failure

    Posted Wed October 06, 2021 09:17 AM

    Hi,

    there is no IDG 84.

    And 7.6.0 firmware had end of service in 12/2019:

    https://www.ibm.com/support/pages/ibm-datapower-gateways-firmware-support-lifecycle

    So any PMR you will create will be immediately closed because you are past EOS.
    Please upgrade to a supported firmware asap (2018.4.1.x or 10.0.1.y).



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    Hermann Stamm-Wilbrandt
    Compiler Level 3 support & Fixpack team lead
    IBM DataPower Gateways (⬚ᵈᵃᵗᵃ / ⣏⠆⡮⡆⢹⠁⡮⡆⡯⠂⢎⠆⡧⡇⣟⡃⡿⡃)
    https://stamm-wilbrandt.de/en/blog/
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