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API Manager/CLoud Manager is showing blank page - CP4I 2021.2.1 - APIC 10.0.3.0

  • 1.  API Manager/CLoud Manager is showing blank page - CP4I 2021.2.1 - APIC 10.0.3.0

    IBM Select
    Posted Mon August 09, 2021 09:12 AM
    Deployed CP4I 2021.2.1 - APIC 10.0.3 on Azure. It worked fine. OCP team had to restart the nodes and API Manager/CLoud Manager is just showing blank after the restart

    Looking at Networking Tools and apim logs. I see below error. Restart of all IBM-Common-Services and apic pods didn't helps

    Any help is appreciated

    2021-08-08T16:37:08.920Z apicutil:profile:metrics [1ba27280398537ca893e6fa3f569e1a8] ;GET;/api/catalogs/6fc3eeac-8751-4a43-9847-aa423c1314a8/20eeb3a5-7c45-4214-b803-603e3de92de0/webhooks/acbc48e6-8457-4efc-8b6b-c50aff1ae35e;26.692972999997437;10.520768999587744;12;1;4;0
    2021-08-08T16:37:32.304Z apicutil:profile:metrics ;N/A;N/A;60002.92012499971;12.415878000669181;12;1;0;0
    2021-08-08T16:37:50.351Z audit [36c8a7ca9a22789a75fc234236b6175a] START: >>>>>>>> [GET]: /api/cloud/provider/identity-providers
    2021-08-08T16:37:50.353Z apim:error [36c8a7ca9a22789a75fc234236b6175a] Unknown token provided, sso is not enabled.
    2021-08-08T16:37:50.353Z apim:error [36c8a7ca9a22789a75fc234236b6175a] Token validation failed with error, returning active false: {"status":401,"message":["Unauthorized"]}
    2021-08-08T16:37:50.354Z bhendi:server [36c8a7ca9a22789a75fc234236b6175a] - Serializing as application/json
    2021-08-08T16:37:50.354Z audit [36c8a7ca9a22789a75fc234236b6175a] Stack trace for response error: Error: Unauthorized
    at error (/app/node_modules/bhendi/lib/bhendiUtil.js:59:11)
    at /app/node_modules/bhendi/mw/setJuhuHeaders.js:167:29
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:93:5)
    2021-08-08T16:37:50.354Z audit [36c8a7ca9a22789a75fc234236b6175a] END: <<<<<<<< FAILURE: [401] response (GET /api/cloud/provider/identity-providers) (took 5ms)
    [36c8a7ca9a22789a75fc234236b6175a] {
    "status": 401,
    "message": [
    "Unauthorized"
    ]
    }



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    Suresh Patnam
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  • 2.  RE: API Manager/CLoud Manager is showing blank page - CP4I 2021.2.1 - APIC 10.0.3.0

    Posted Tue August 10, 2021 04:23 AM
    I'm afraid it might be best to raise a Support Case so the support team can look into that for you.

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    Chris Dudley
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