API Connect

 View Only
Expand all | Collapse all

API Manager/CLoud Manager is showing blank page - CP4I 2021.2.1 - APIC 10.0.3.0

  • 1.  API Manager/CLoud Manager is showing blank page - CP4I 2021.2.1 - APIC 10.0.3.0

    IBM Champion
    Posted Mon August 09, 2021 09:12 AM
    Deployed CP4I 2021.2.1 - APIC 10.0.3 on Azure. It worked fine. OCP team had to restart the nodes and API Manager/CLoud Manager is just showing blank after the restart

    Looking at Networking Tools and apim logs. I see below error. Restart of all IBM-Common-Services and apic pods didn't helps

    Any help is appreciated

    2021-08-08T16:37:08.920Z apicutil:profile:metrics [1ba27280398537ca893e6fa3f569e1a8] ;GET;/api/catalogs/6fc3eeac-8751-4a43-9847-aa423c1314a8/20eeb3a5-7c45-4214-b803-603e3de92de0/webhooks/acbc48e6-8457-4efc-8b6b-c50aff1ae35e;26.692972999997437;10.520768999587744;12;1;4;0
    2021-08-08T16:37:32.304Z apicutil:profile:metrics ;N/A;N/A;60002.92012499971;12.415878000669181;12;1;0;0
    2021-08-08T16:37:50.351Z audit [36c8a7ca9a22789a75fc234236b6175a] START: >>>>>>>> [GET]: /api/cloud/provider/identity-providers
    2021-08-08T16:37:50.353Z apim:error [36c8a7ca9a22789a75fc234236b6175a] Unknown token provided, sso is not enabled.
    2021-08-08T16:37:50.353Z apim:error [36c8a7ca9a22789a75fc234236b6175a] Token validation failed with error, returning active false: {"status":401,"message":["Unauthorized"]}
    2021-08-08T16:37:50.354Z bhendi:server [36c8a7ca9a22789a75fc234236b6175a] - Serializing as application/json
    2021-08-08T16:37:50.354Z audit [36c8a7ca9a22789a75fc234236b6175a] Stack trace for response error: Error: Unauthorized
    at error (/app/node_modules/bhendi/lib/bhendiUtil.js:59:11)
    at /app/node_modules/bhendi/mw/setJuhuHeaders.js:167:29
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:93:5)
    2021-08-08T16:37:50.354Z audit [36c8a7ca9a22789a75fc234236b6175a] END: <<<<<<<< FAILURE: [401] response (GET /api/cloud/provider/identity-providers) (took 5ms)
    [36c8a7ca9a22789a75fc234236b6175a] {
    "status": 401,
    "message": [
    "Unauthorized"
    ]
    }



    ------------------------------
    Suresh Patnam
    ------------------------------


  • 2.  RE: API Manager/CLoud Manager is showing blank page - CP4I 2021.2.1 - APIC 10.0.3.0

    Posted Tue August 10, 2021 04:23 AM
    I'm afraid it might be best to raise a Support Case so the support team can look into that for you.

    ------------------------------
    Chris Dudley
    ------------------------------



  • 3.  RE: API Manager/CLoud Manager is showing blank page - CP4I 2021.2.1 - APIC 10.0.3.0

    Posted Thu October 19, 2023 02:39 PM

    Hi Suresh, I know it's long back, did you get this issue resolved? If yes, do you remember how? We are having same issue and trying to work with IBM support, but just wondering if you remember any solution for this issue.