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instana-clickhouse unhealthy status for instana-backend

  • 1.  instana-clickhouse unhealthy status for instana-backend

    Posted Mon November 20, 2023 05:22 AM
      |   view attached

    We faced issue on instana back-end and the instana-clickhouse enter unhealthy status and we found these logs in the container

    <Error> CertificateReloader: Cannot obtain modification time for certificate file /etc/clickhouse/server.crt, skipping update. errno: 2, strerror: No such file or directory

    <Error> CertificateReloader: Cannot obtain modification time for key file /etc/clickhouse/server.key, skipping update. errno: 2, strerror: No such file or directory

    <Error> CertificateReloader: Poco::Exception. Code: 1000, e.code() = 0, SSL context exception: Error loading private key from file /etc/clickhouse/server.key: error:02000002:system library:OPENSSL_internal:No such file or directory (version 22.3.15.33 (official build))



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    Mohamed Yahia
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  • 2.  RE: instana-clickhouse unhealthy status for instana-backend

    Posted Tue November 21, 2023 11:23 AM

    Hi Mohamed,

    thanks for waiting. For a detailed assistance with your issue, it would be best to engage directly with the customer support team.

    They have processes and tools in place to troubleshoot your problems in a timely fashion. You can reach out to them through the official support channel https://www.ibm.com/support/pages/node/7010023

    Best



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    Hubert Hesse
    Senior Product Manager @Instana
    Self-Hosting
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