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  • Businesses must continually innovate at speed and at scale to improve their market share and profitability. In today’s world, much of this innovation is driven by information technology. Consequently, IT is no longer regarded as just a back-office ...

  • As businesses adopt cloud to enable business transformation, there is an increasing focus on site reliability. The goals for Operations Management now are fewer problem tickets and faster resolution. Key service metric used is Mean Time To Resolution/Repair ...