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Backup failed 12 on windows Server 2008 R2

  • 1.  Backup failed 12 on windows Server 2008 R2

    Posted Wed October 23, 2019 08:09 PM
    Hi All,

    All of sudden one of my 2 backup started failing with failed 12, once i checked on the log it's not able to take system state backup and why it's failing because it's not able to delete old snapshot.

    any advise is highly appreciated. 
    error log-
    10/23/2019 12:10:26 Incremental backup of volume 'SYSTEMSTATE'
    10/23/2019 12:10:31 ANS1959I Removing previous incomplete group '\System State\0\SystemState' Id:0-366325116
    10/23/2019 12:10:31 ANS5283E The operation was unsuccessful

    ------------------------------
    Prem Singh

    ------------------------------


  • 2.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Thu October 24, 2019 03:54 AM
    Hi Prem,
    your problem is described in detail on the IBM support websites with diagnosis and solution.
    https://www.ibm.com/support/pages/backup-windows-system-state-fails-ans5283e-operation-was-unsuccessful
    Probably another application has changed the VSS Writer configuration.

    Please try the described procedures and tell us if it works after that.

    Best regards,
    Jochen

    ------------------------------
    Jochen Meixner
    Principal Consultant Storage & Backup Solutions
    CONET Services GmbH
    Duesseldorf, Germany
    ------------------------------



  • 3.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Thu October 24, 2019 02:35 PM
    Hi,

    Please see output of my .opt file. I have already mention that but still backups are failing.

    vssusesystemprovider yes



    ------------------------------
    Prem Singh
    TSM Admin
    IBM
    8527337214
    ------------------------------



  • 4.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Fri October 25, 2019 03:53 AM
    Hi Prem,
    it's difficult to say without the Windows and TSM logs.
    There is a Microsoft article about a similar issue:
    http://support.microsoft.com/kb/2582068

    Or - if you didn't do that already - boot the system. This fixes in many cases problems with the VSS.

    Best regards,
    Jochen


    ------------------------------
    Jochen Meixner
    Principal Consultant Storage & Backup Solutions
    CONET Services GmbH
    Duesseldorf, Germany
    ------------------------------



  • 5.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Wed October 30, 2019 06:55 AM
    Hi Prem,
    is your problem solved?

    Best regards,
    Jochen

    ------------------------------
    Jochen Meixner
    Principal Consultant Storage & Backup Solutions
    CONET Services GmbH
    Duesseldorf, Germany
    ------------------------------



  • 6.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Wed October 30, 2019 02:23 PM
    Nope , thanks for the follow up I don't know why old snapshot of system state is not getting deleted.

    Thanks 
    Prem 





  • 7.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Sun November 03, 2019 05:46 AM
    Hi Prem,
    did you boot the system? In most cases the problem with the VSS writer is gone after reboot.

    Best regards,
    Jochen

    ------------------------------
    Jochen Meixner
    Principal Consultant Storage & Backup Solutions
    CONET Services GmbH
    Duesseldorf, Germany
    ------------------------------



  • 8.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Sun November 03, 2019 08:46 AM
    I have rebooted twice however one more client also started failing backup because of that not sure what will be the next step in these cases.

    Thanks 
    Prem





  • 9.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Sat November 09, 2019 06:39 AM
    Can anyone please suggest any other option when I am checking vssadmin list writers all seems okie.

    --
    Regards
    Prem 





  • 10.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Sun November 10, 2019 10:24 AM
    Hi,

    Please look in windows event viewer when backup starts to run. That may give some clues.

    Did you get ant clues from the dsmerror.log (or other logs)

    Keep in mind, most vss errors are detected by SP, not caused by SP.  You should involve people from your windows os team to resolve these errors.




    ------------------------------
    Håkon Phillip Tønder-Keul
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  • 11.  RE: Backup failed 12 on windows Server 2008 R2

    Posted Mon November 11, 2019 09:52 AM
    check if ntbackup works.