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One of the major new functions delivered with z/VM 7.2 is Centralized Service Management (CSM). CSM provides functionality for managing distinct levels of service for a select group of traditional z/VM systems. A given system is designated as a Principal system. This system will use SFS to manage service levels for a set of defined Managed systems, regardless of their geographic location. This session will give you an overview of this enhancement to z/VM 7.2, allowing you to better understand where it might fit in your enterprise and how to prepare for implementation.