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SmartCloud Control Desk represents a revolutionary step in service and asset management and brings together IBM's unique capabilities to manage both IT assets and non-IT assets, such as smart meters, next generation medical devices, and RFID-tracked inventory
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A few years ago, IBM Control Desk launched Service Portal, a modern, configurable UI that greatly simplifies and speeds up the product operations for users and agents
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Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise