I need assistance with someone from DB2 licensing to communicate with IBM Passport Advantage Division.
I have emailed Jon Lind, DB2 Product Offering Manager (Washington, Oregon), and, Kelly Rodger , Senior Development Manager (Toronto), and have not received a response from either. If anyone from IBM DB2 licensing can reach out to me, I would appreciate it.
We have been a DB2 customer for 15+ years and every year renew the DB2 support / subscription contract. Contract last renewed on Oct 1, 2019, so we have a valid contract.
This issue is that when I log into Passport Advantage, I am unable to download / access the Activation / License file
"DB2_WSE_VS_QS_Activation_11.1.zip", for , DB2 11.1 Workgroup Server Edition Virtual Server. In Passport Advantage, I get the ability to download the Activation / License file for other licensing metrics for 11.1 (PVU, Authorized User), but not for "Virtual Server" licensing metric.
I have contacted IBM Passport Advantage Support and their response was that we are not entitled to DB2 11.1 Workgroup Server Edition Virtual Server as our DB2 support subscription has expired, for 11.1. However, they state we can only download the activation / license for DB2 11.5 .
I believe Passport Advantage is misinformed on how the DB2 Support subscription and Entitlement works.
In June 2019, I had an email conversation with Jon Lind, DB2 Product Offering Manager, where he stated that when we renewed our DB2 Support subscription (which we did for period starting Oct 1, 2019), we did not have to upgrade to 11.5. We would still be entitled to use and get support for DB2 10.5 and 11.1, as long as 10.5 and 11.1 were within their respective product support life cycle.
Can someone at IBM please assist me to download the Activation / License file file "DB2_WSE_VS_QS_Activation_11.1.zip". to which we are entitled. We do not have a dedicated IBM Sales Rep.
Thank you.
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Karl Dattar
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