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DMC 3.1.5 Internal Sever Error 500 when try to click Jobs or Unterbrechungen (German Version) on Linux

  • 1.  DMC 3.1.5 Internal Sever Error 500 when try to click Jobs or Unterbrechungen (German Version) on Linux

    Posted Thu August 26, 2021 09:53 AM
    Hi Folks.

    When I try to get to the jobs panel and clicking on jobs in the "Verwaltung" panel I received the following message in the logfie:

    15:48:13 [INFO] [i18n] - 374 locale messages for features_job registered 
    15:48:13 [INFO] [ShellService] - setPageHeader "/jobs" {"extraTitle":""} 
    15:48:13 [INFO] [RestService] - 17b82b7e-07a3-e710-6bc9-9c6a74642426: GET /dbapi/v4/tags/jobs => 500 Internal Server Error 
    15:48:13 [INFO] [RestService] - 17b82b7e-079d-f7d1-3b62-4ead54013309: GET /dbapi/v4/jobs => 500 Internal Server Error 
    15:48:13 [ERROR] [ErrorService] - APIError: An internal error has occurred {"req":{"url":"/dbapi/v4/tags/jobs","requestId":"17b82b7e-07a3-e710-6bc9-9c6a74642426","method":"GET","headers":{"X-Request-ID":"17b82b7e-07a3-e710-6bc9-9c6a74642426","ucUserID":"********","X-DB-Profile":"undefined","Authorization":"********","Accept":"application/json","Content-Type":"application/json"}},"res":{"url":"/dbapi/v4/tags/jobs","status":500,"statusText":"Internal Server Error","requestId":"17b82b7e-07a3-e710-6bc9-9c6a74642426","headers":{},"method":"GET","data":{"trace":"","errors":[{"code":"internal_server_error","message":"An internal error has occurred","target":{"type":"","name":""},"more_info":""}]}}} 
    15:48:13 [ERROR] [ErrorService] - APIError: An internal error has occurred {"req":{"url":"/dbapi/v4/jobs","requestId":"17b82b7e-079d-f7d1-3b62-4ead54013309","method":"GET","headers":{"X-Request-ID":"17b82b7e-079d-f7d1-3b62-4ead54013309","ucUserID":"********","X-DB-Profile":"undefined","Authorization":"********","Accept":"application/json","Content-Type":"application/json"}},"res":{"url":"/dbapi/v4/jobs","status":500,"statusText":"Internal Server Error","requestId":"17b82b7e-079d-f7d1-3b62-4ead54013309","headers":{},"method":"GET","data":{"trace":"","errors":[{"code":"internal_server_error","message":"An internal error has occurred","target":{"type":"","name":""},"more_info":""}]}}}

    Also when I try to configure the "Unterbrechung" maybe named interrupt on the english panel, I get the following error message:

    15:49:32 [INFO] [RestService] - 17b82b91-4dd1-1c6f-0fd6-f607f5435625: GET /dbapi/v4/alerts => 200 OK 
    15:50:12 [INFO] [RestService] - 17b82b9a-f9f3-739f-ce8b-53c35e635549: GET /dbapi/v4/multidb/home?end=1629985812383&start=1629899412383 => 200 OK 
    15:50:20 [INFO] [RestService] - 17b82b9c-f34d-ebd8-4bbb-2229ddf31014: GET /dbapi/v4/report/scheduler_list?limit=100&offset=0&sort=-last_run => 200 OK 
    15:50:20 [INFO] [RestService] - 17b82b9c-f356-2c9c-759c-1a883d936477: GET /dbapi/v4/report/result_list?limit=100&offset=0&sort=-generated_time => 200 OK 
    15:50:22 [INFO] [i18n] - 72 locale messages for features_blackout registered 
    15:50:22 [INFO] [RestService] - 17b82b9d-846f-cf85-1065-62ac76037578: GET /dbapi/v4/jobs?job_type=BLACKOUT => 500 Internal Server Error 
    15:50:22 [ERROR] [ErrorService] - APIError: An internal error has occurred {"req":{"url":"/dbapi/v4/jobs?job_type=BLACKOUT","requestId":"17b82b9d-846f-cf85-1065-62ac76037578","method":"GET","headers":{"X-Request-ID":"17b82b9d-846f-cf85-1065-62ac76037578","ucUserID":"********","X-DB-Profile":"undefined","Authorization":"********","Accept":"application/json","Content-Type":"application/json"}},"res":{"url":"/dbapi/v4/jobs?job_type=BLACKOUT","status":500,"statusText":"Internal Server Error","requestId":"17b82b9d-846f-cf85-1065-62ac76037578","headers":{},"method":"GET","data":{"trace":"","errors":[{"code":"internal_server_error","message":"An internal error has occurred","target":{"type":"","name":""},"more_info":""}]}}}

    Any ideas?

    regards
    Joerg


    ------------------------------
    Jörg Burdorf
    ------------------------------


  • 2.  RE: DMC 3.1.5 Internal Sever Error 500 when try to click Jobs or Unterbrechungen (German Version) on Linux

    Posted Thu September 02, 2021 12:01 AM
    Hi Matthias,

    Would you please post the job logs for further diagnosis, the log file locates at ${DMC installation directory}/addons/job-scheduler/logs, the file name is nohup.out, which is recording the current log trace.

    ​By the way, have you tried to restart the DMC server?

    Thanks


    ------------------------------
    Tao Wen
    ------------------------------



  • 3.  RE: DMC 3.1.5 Internal Sever Error 500 when try to click Jobs or Unterbrechungen (German Version) on Linux

    Posted Thu September 02, 2021 08:03 AM
    Hi Tao Wen!

    Here is the content of the file:

    /opt/IBM/ibm-datamgmtconsole/addons/job-scheduler/job-server: /lib64/libc.so.6: version `GLIBC_2.14' not found (required by /opt/IBM/ibm-datamgmtconsole/addons/clidriver/lib/libdb2.so.1)
    /opt/IBM/ibm-datamgmtconsole/addons/job-scheduler/job-server: /lib64/libgcc_s.so.1: version `GCC_4.8.0' not found (required by /opt/IBM/ibm-datamgmtconsole/addons/clidriver/lib/libdb2.so.1)

    regards
    Joerg

    ------------------------------
    Jörg Burdorf
    ------------------------------



  • 4.  RE: DMC 3.1.5 Internal Sever Error 500 when try to click Jobs or Unterbrechungen (German Version) on Linux

    Posted Thu September 02, 2021 11:12 PM
    Hi Joerg,

    What is the version of Linux distribution of your server?
    Could you please try to execute this shell command to check that?
    $ cat /etc/*-release
    or
    $ lsb_release -a

    Thank you.

    ------------------------------
    Tao Wen
    ------------------------------



  • 5.  RE: DMC 3.1.5 Internal Sever Error 500 when try to click Jobs or Unterbrechungen (German Version) on Linux

    Posted Tue September 07, 2021 03:57 AM
    Hi Joerg,

    Please double-check whether the DMC server OS is supported,  with this link https://www.ibm.com/software/reports/compatibility/clarity-reports/report/html/softwareReqsForProduct?deliverableId=457FAA206BD611EBA199CCFE56FA6D9D&osPlatforms=Linux&duComponentIds=D002|S003&mandatoryCapIds=9|39|26&optionalCapIds=45

    For example, the DMC must be installed on the SLES12 SP3 or the later version.

    ------------------------------
    Tao Wen
    ------------------------------



  • 6.  RE: DMC 3.1.5 Internal Sever Error 500 when try to click Jobs or Unterbrechungen (German Version) on Linux

    Posted 26 days ago
    Hi folks!

    The problem is the old version of Red Hat Linux. So I must wait until the server will be migrated to the next level.
    Thanks for your support!
    regards 
    Joerg

    ------------------------------
    Jörg Burdorf
    ------------------------------