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IBM Support Customer Support Day - April 15 2026

  • 1.  IBM Support Customer Support Day - April 15 2026

    Posted Thu March 05, 2026 05:44 PM
    Edited by Kat Jarvis Thu March 12, 2026 05:32 PM

    Welcome to IBM Support Customer Day Q2 on April 15 2026

    Join us to discover how we're transforming support from reactive firefighting to proactive foresight. We'll highlight innovations that streamline the journey from first response to resolution and root cause analysis.

    Use this discussion thread to submit any questions and share your feedback.

    ------------------------------
    Ashish Ghodasara
    Executive IT Specialist, IBM Support Architect
    IBM
    Durham NC
    ------------------------------

    #pinnedtotop



  • 2.  RE: IBM Support Customer Support Day - April 15 2026

    Posted Mon March 16, 2026 09:00 AM

    Hi Ashish,

    Thanks for sharing this update. The shift from reactive support to a more proactive and predictive model is definitely something many organizations are looking for, especially as environments become more complex.

    I'm particularly interested in how IBM Support is approaching early detection and root-cause analysis. Are there any new tools, automation features, or AI-driven diagnostics being introduced that help identify potential issues before they impact production systems?

    Also curious if the session will cover real customer examples or case studies showing how proactive monitoring reduced resolution time or prevented outages.

    Looking forward to the event on April 15 and learning more about the innovations your team is working on. Thanks for opening this thread for questions and feedback.

    Best regards.



    ------------------------------
    nathan foster
    ------------------------------

    Original Message


  • 3.  RE: IBM Support Customer Support Day - April 15 2026

    Posted 26 days ago
    Edited by Lorraine Rizzuto 25 days ago

    Yes, IBM has a specific process for this called International Warranty Service (IWS). 



    ------------------------------
    Janakaraj Palanisamy
    ------------------------------

    Original Message


  • 4.  RE: IBM Support Customer Support Day - April 15 2026

    Posted 25 days ago

    Hi Nathan - Yes, this was an excellent IBM Customer Day Webinar.  I plan on attending more - the delivery and content went amazingly well.  Thank you Ashish.



    ------------------------------
    Thomas Halinski
    Principal, Client Services Consultant, Associate PM
    Broadcom, Inc.
    Fennville MI
    269-267-7672
    ------------------------------

    Original Message


  • 5.  RE: IBM Support Customer Support Day - April 15 2026

    Posted Wed March 25, 2026 10:12 AM

    No doubt IBM CSR is one of the best.



    ------------------------------
    Muzammil Hussain
    ------------------------------

    Original Message


  • 6.  RE: IBM Support Customer Support Day - April 15 2026

    Posted 28 days ago

    Good morning,

    Can you please clarify if there is a process where IBM can provide support for equipment purchased in the US in other countries? This is particularly important in the shipping industry, where equipment is purchased in the US and installed on a ship, and it may need physical support, either parts or an engineer to go on-site for support at a port of call outside the US. 



    ------------------------------
    Jorge Gonzalez
    ------------------------------

    Original Message


  • 7.  RE: IBM Support Customer Support Day - April 15 2026

    Posted 6 days ago
    Yes, IBM provides a specific process for this called International Warranty Service (IWS). This service allows for hardware support on eligible machines even after they have been relocated from the country of purchase.  For the shipping industry, where equipment is purchased in the US and may require on-site support at various international ports. Please reach out your IBM account manager for further details. 


    ------------------------------
    Janakaraj Palanisamy
    ------------------------------

    Original Message


  • 8.  RE: IBM Support Customer Support Day - April 15 2026

    Posted 26 days ago

    Thank You for sharing this update 



    ------------------------------
    Amelia Jack
    ------------------------------

    Original Message


  • 9.  RE: IBM Support Customer Support Day - April 15 2026

    Posted 26 days ago

    Thank you, Ashish  for this session. Will a recording of this be available? 



    ------------------------------
    Abdul Hashmi
    ------------------------------

    Original Message


  • 10.  RE: IBM Support Customer Support Day - April 15 2026

    Posted 25 days ago

    Hi, would you kindly add the link to "Replay and charts" to the Q2 event page, too ?
    re Q1 session, there is a link at bottom of the Q1 event page - I would like to find the reply in similar manner/navigation, so customer may navigate to the reply via schedule entry.



    ------------------------------
    HIDETO IIO
    ------------------------------

    Original Message


  • 11.  RE: IBM Support Customer Support Day - April 15 2026

    Posted 15 days ago

    Great to have you here, Ashish! Thanks for leading this session. We're excited to learn about IBM's shift toward proactive support – that's exactly what customers need these days.

    Looking forward to hearing about:

    • How you're using AI/automation to predict issues before they happen
    • Tools that actually speed up resolution times (not just add more steps)
    • Real examples of root cause analysis improving long-term stability

    Quick question: Are there any specific industries or use cases where you've seen the biggest impact from moving to proactive support? Would love to understand what's working best.

    Also curious about the implementation side – what's been the biggest challenge in rolling this out to customers? We're always looking for practical takeaways we can apply on our end.



    ------------------------------
    Abdullah arain
    ------------------------------

    Original Message


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