Who’s Flying This Agent? AgentOps and the Control Plane Explained - Part 1

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WxO AgentOps & Control Plane - Part 1
1. Why Agent Operations Matter
  • Understand the operational challenges of AI agents as they interact with tools and business systems.
2. Control Plane and Agent Ops Overview
  • Explore the architecture and capabilities that help teams monitor, manage, and govern agent activity.
3. Customer Service Use Case
  • See how observability and controls support AI agents in a customer service workflow.
4. Live Walkthrough: Observability and Controls 
  • Examine agent activity, execution traces, and tool interactions, and explore how controls influence agent behaviour.
5. External Observability Integration
  • Learn how agent telemetry connects with external observability tools to support troubleshooting and analysis.
6. Business Outcomes
  • Connect agent operations to service reliability, faster troubleshooting, task completion, and cost management.
7 . Q&A
What You’ll Learn
  • Why AgentOps matters as AI-agent adoption grows
  • How a Control Plane supports visibility and governance
  • How observability and controls contribute to reliable agent experiences
  • How operational insights connect to risk and business outcomes

Speaker: Hasina Bakhshi


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When:  Thu, Oct 15, 2026 from 09:00 PM to 10:00 PM (IST)

Where

Online Instructions:
Url: https://teams.microsoft.com/meet/268880117396415?p=205V2bu5OgzvWBCX6s
Login: Meeting ID: 268 880 117 396 415 Passcode: VG9FZ2n7

Contact

Aparna Gupta

apagup27@in.ibm.com