Using a URL like this: http://virtual_server_name/CaseManager/CASEREST/v1/info you are returned a Ping page that shows information about installed components and versions.

Where does the information come from? We have an installation where the returned information is not correct and we are trying to determine where or how it is getting it's values

Hi

the version details are pulled from the following version.txt file (NOTE: data is loaded during JVM startup) :

<BAW-install-folder>/CaseManagement/properties/caseconfig/version.txt

Hello,

I have confirmed that ping page code collects version details from /CaseManagement/properties/caseconfig/version.txt.

However, if this is a Cluster environment, the data is stored in a shared network location (instead of the default local folder (<BAW-install-folder>/CaseManagement/properties/caseconfig/version.txt).

The Case Management enablement procedure is documented here :

Enabling the case management features

https://www.ibm.com/docs/en/baw/20.x?topic=installation-enabling-case-management-features

you can check BAW JVM arguments for a parameter named case.config.folder.. You can either check server.xml or obtain a javacore of the JVM.

How can I manually generate javacores on WebSphere?

https://www.ibm.com/support/pages/generating-javacores-and-userdumps-manually-performance-hang-or-high-cpu-issues-windows

1. Navigate to Troubleshooting > Java dumps and cores

2. Select the server(s) to collect dumps from

3. Click on Java Core, System Dump, or Heap Dump to produce the specified file.

regards

Carlos S