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  • 1.  Unable to login after new 764 install

    Posted 04/15/20 11:31 AM
    Edited by System Admin 08/22/23 04:43 PM
      |   view attached
    Hi Team,

    Installed Maximo 764 and when I try to login Anywhere first time its giving below error. Any suggestions how to fix it. 

    Error Msg: 


    SysOut Log:

    [4/15/20 11:25:44:716 EDT] 00000378 SystemOut     O 15 Apr 2020 11:25:44:716 [INFO] [MAXTST] [CID-MXOSLC-347450] BMXAA6719I - USER = (TESTUSER) SPID = (273) app (MAXANYWH) object (SYNONYMDOMAIN) : select count(*) from synonymdomain  where (domainid = 'PLUSCDSPLANTYPE')[4/15/20 11:25:44:716 EDT] 00000378 SystemOut     O 15 Apr 2020 11:25:44:716 [INFO] [MAXTST] [CID-MXOSLC-347450] BMXAA6719I - USER = (TESTUSER) SPID = (273) app (MAXANYWH) object (SYNONYMDOMAIN) : select count(*) from synonymdomain  where (domainid = 'PLUSCDSPLANTYPE')[4/15/20 11:25:44:717 EDT] 00000378 SystemOut     O 15 Apr 2020 11:25:44:717 [ERROR] [MAXTST] [CID-MXOSLC-347450] BMXAA0024E - The action READ is not allowed on object SYNONYMDOMAIN. Verify the business rules for the object and define the appropriate action for the object.psdi.util.MXAccessException: BMXAA0024E - The action READ is not allowed on object SYNONYMDOMAIN. Verify the business rules for the object and define the appropriate action for the object. at psdi.mbo.MboSet.getNextRecordData(MboSet.java:3222) at psdi.mbo.MboSet.getDiscardableMbo(MboSet.java:2222) at psdi.mbo.MboSet.getMbo(MboSet.java:2062) at psdi.iface.mos.MboSetIterator.get(MboSetIterator.java:95) at com.ibm.tivoli.maximo.oslc.provider.OSOslcJsonSerializer.serializeResourceAsObject(OSOslcJsonSerializer.java:956) at com.ibm.tivoli.maximo.oslc.provider.OSOslcJsonSerializer.serializeResource(OSOslcJsonSerializer.java:1156) at com.ibm.tivoli.maximo.oslc.provider.OSGETRouteHandler.handleRequest(OSGETRouteHandler.java:387) at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.handleRoute(MaximoOslcProviderServlet.java:1073) at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.doGet(MaximoOslcProviderServlet.java:613) at javax.servlet.http.HttpServlet.service(HttpServlet.java:575) at javax.servlet.http.HttpServlet.service(HttpServlet.java:668) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1230) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478) at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97) at psdi.webclient.system.filter.HttpXFrameOptionsFilter.doFilter(HttpXFrameOptionsFilter.java:38) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91) at psdi.webclient.system.filter.MTContextFilter.doFilter(MTContextFilter.java:53) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:960) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1064) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3878) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:981) at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:461) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:528) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:314) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1864)[4/15/20 11:25:44:717 EDT] 00000378 SystemOut     O 15 Apr 2020 11:25:44:717 [INFO] [MAXTST] [CID-MXOSLC-347450] Correlated data: BEGIN ElapsedTime:3 ms  END

    Thanks,
    Srini


    ------------------------------
    Srini
    ------------------------------


    #AssetandFacilitiesManagement
    #MaximoAnywhere
    #Maximo

    Attachment(s)

    txt
    SystemOut.log.txt   231 KB 1 version


  • 2.  RE: Unable to login after new 764 install

    Posted 04/15/20 08:14 PM
    Hi Srini, 

    Have you taken a look at the following document?  It may help with your issue. 

    https://www.ibm.com/support/pages/action-read-not-allowed-object-synonymdomain

    If the issue is still occurring after please open a ticket with support so we can take a look at your users security profile and ensure they have the correct permissions.

    ------------------------------
    Shane Howard
    ------------------------------



  • 3.  RE: Unable to login after new 764 install

    Posted 04/20/20 01:04 PM
    It worked.

    Thank you

    ------------------------------
    Srini
    ------------------------------