Hello,

I downloaded and used an early access IBM Bob with my IBM Partner account, but now I can't log in at all.

The error I'm getting is:

"There is a problem with the trial you are trying to access. Please contact IBM Marketplace support and provide the code BZSMS3061E."

Could you please help me with this?

Best Regards,

Hello Gökhan ORHON,

We're sorry to hear that you're experiencing issues with your trial subscription.

To help us investigate this further, could you please send me a direct message (DM) with the following information:

• The email address that was used to request the subscription

• The subscription ID (if available)

As this is a public forum, we handle subscription and account-related information privately and do not disclose or request sensitive details publicly.

Once we receive your DM with the requested information, we'll be happy to continue assisting you and investigate the BZSMS3061E error further.

Many thanks, and we look forward to hearing from you.

Best Regards,

Hello Gökhan,

The BZSMS3061E error may usually occur when the IBMid has already been used for a previous IBM Bob trial, as another trial cannot be activated on the same account.

Best Regards,

Yes, you are right; it resolved itself once a new assignment was made to my account during a new Bob event-thank you very much. However, it would still provide a better user experience if a notification appeared stating that the trial period had ended.

Best Regards,

Hi Gökhan,

I hope you are doing well.

I wanted to follow up regarding the BZSMS3061E error.

Were you able to review the guidance provided by Navneeth K Manoj? As mentioned, this error can occur when the IBMid has already been used for a previous IBM Bob trial, as additional trials cannot be activated on the same account.

Could you please confirm whether your account/email ID has been used to request a Bob trial in the past?

This information will help us determine the next steps and whether the issue may be related to a previous trial entitlement.

Thank you for your time and cooperation. We look forward to your update.

Kind regards,