Hi,

We have set up a DR environment (MAS 9.1). This environment was set up by exporting the PROD DB and importing into the DR DB. Post this, users are available in DR Manage DB however, these users are not getting synched with DR MAS Core. I tried setting MASISSUER, MASSYNCSTATUS to NULL to see if MASUSERSYNC cron picks these users and sync with MAS core but it has not helped yet.

Any idea how can I sync users from Manage to Core?

#IBMMaximo #IBMMaximoAssetManagement #Maximo

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Suhas Joshi
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We have a somewhat similar issue.

We upgraded our 7.6.1.3 to MAS9.1.   
The users came in for MAS and MANAGE, but now we are integrating with OKTA for SSO.
To do that we needed to run a query to update our loginid's to match what PKTA can send us. so we need to synch that with MAS.

Also we are seeing that we need to manually turn on the OKTA integration for MAS.

How do we automate that synch and integration?

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Paul Bishop
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when I'm restoring a DB and need to get the users in Mongodb for MAS Core I usually run the following post DB restore

update maxuser set masissuer = null, massyncstatus = 4;

update maxvars set varvalue = 1 where varname = 'UPGRADEUSERS';

delete from masuseridp;

then enable the masusersync cron task.

now I usually wipe mongodb prior but the above should still work.

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Michael Marsonet
President
MRM-EAM Consulting Inc
ON
(416) 522-2986
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