Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hi @Mollie Muzzlewhite,
The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

For more details and other potential pitfalls, please see this technote:
https://www.ibm.com/support/pages/node/425725

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

i had the same problem but i was using mac os, when i was working on my data it suddenly closed and logged out. After I wanted to log in again (with my trial) nothing appeared and it closed itself. please help me, i have also turned off my firewall 

Hi @Mollie Muzzlewhite,
The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

For more details and other potential pitfalls, please see this technote:
https://www.ibm.com/support/pages/node/425725

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hi @Mollie Muzzlewhite,
The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

For more details and other potential pitfalls, please see this technote:
https://www.ibm.com/support/pages/node/425725

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hi David,

I have windows 11 64 bit, just installed SPSS statistics version 29 for 64 bit, have completed all windows update, bust still  unable to move ahead of the white screen after entering the credential

Anurag Mittal

------------------------------
Anurag Mittal

Original Message:
Sent: Mon February 20, 2023 05:52 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

Hi @Mollie Muzzlewhite,
The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

For more details and other potential pitfalls, please see this technote:
https://www.ibm.com/support/pages/node/425725

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

------------------------------
Mollie Sawford
------------------------------

Make sure you have installed the latest release -- IBM SPSS Statistics 29.0.2.0 (2). 

• If you have the Trial, or SPSS Statistics Subscription, go back to https://myibm.ibm.com/dashoard and download the software once more.
• If you have IBM SPSS Statistics, download the latest media from Fix Central - https://www.ibm.com/support/pages/downloading-ibm-spss-statistics-29020

That white screen in the IBMid login is a symptom of changes made to the license server security back in December 2023.  The latest release of the software remedies this situation.

Hi David,

I have windows 11 64 bit, just installed SPSS statistics version 29 for 64 bit, have completed all windows update, bust still  unable to move ahead of the white screen after entering the credential

Anurag Mittal

Hi @Mollie Muzzlewhite,
The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

For more details and other potential pitfalls, please see this technote:
https://www.ibm.com/support/pages/node/425725

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hi David,

Thank you for replying to this thread. There are still issues when connecting to SPSS trial. Once I download the file and open in as administrator, I have to option to sign in. WHen I choose option 1 and type in my credetienals, a blank pop up window shows up and is stuck there. Could you please do a step by step on how to fix this issue? The first link you have provided in your reply is not working. 

Thank you for your time and help,

Lucas

------------------------------
Lucas Cortellini

Original Message:
Sent: Tue March 26, 2024 05:13 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

Make sure you have installed the latest release -- IBM SPSS Statistics 29.0.2.0 (2). 

• If you have the Trial, or SPSS Statistics Subscription, go back to https://myibm.ibm.com/dashoard and download the software once more.
• If you have IBM SPSS Statistics, download the latest media from Fix Central - https://www.ibm.com/support/pages/downloading-ibm-spss-statistics-29020

That white screen in the IBMid login is a symptom of changes made to the license server security back in December 2023.  The latest release of the software remedies this situation.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Sun March 03, 2024 01:36 PM
From: Anurag Mittal
Subject: SPSS Statistics does not open beyond login

Hi David,

I have windows 11 64 bit, just installed SPSS statistics version 29 for 64 bit, have completed all windows update, bust still  unable to move ahead of the white screen after entering the credential

Anurag Mittal

------------------------------
Anurag Mittal

Original Message:
Sent: Mon February 20, 2023 05:52 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

Hi @Mollie Muzzlewhite,
The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

For more details and other potential pitfalls, please see this technote:
https://www.ibm.com/support/pages/node/425725

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

------------------------------
Mollie Sawford
------------------------------

Hi @Lucas Cortellini

The behavior you are describing sure sounds like behavior covered elsewhere in this thread.

• Make sure you have the latest release for this version.  When you launch the splash scren should be showing you "Statistics 29.0.2.0 (2)".  If you don't have that, get it here: https://www.ibm.com/support/pages/downloading-ibm-spss-statistics-29020
• Make sure you have allowed 'stats.exe', 'spssengine.exe' and 'jcef_helper.exe' to communicate through your firewall.  There is a technote for this: https://www.ibm.com/support/pages/node/425725
• You may have  remnants of a prior install. To clear these:
• for Windows 
  • Uninstall Statistics and delete the installation directory
  • Delete the %APPDATA%\Roaming\IBM\SPSS Statistics\ directory
  • Delete the "HKEY_CURRENT_USER\SOFTWARE\JavaSoft\Prefs\com\ibm\/S/P/S/S\/Statistics\one" registry key in the Windows Registry
• For macOS - https://www.ibm.com/support/pages/script-completely-remove-uninstall-spss-statistics-macos
• Download and install the 29.0.2.0 (20) media.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Mon April 01, 2024 04:26 AM
From: Lucas Cortellini
Subject: SPSS Statistics does not open beyond login

Hi David,

Thank you for replying to this thread. There are still issues when connecting to SPSS trial. Once I download the file and open in as administrator, I have to option to sign in. WHen I choose option 1 and type in my credetienals, a blank pop up window shows up and is stuck there. Could you please do a step by step on how to fix this issue? The first link you have provided in your reply is not working. 

Thank you for your time and help,

Lucas

------------------------------
Lucas Cortellini

Original Message:
Sent: Tue March 26, 2024 05:13 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

Make sure you have installed the latest release -- IBM SPSS Statistics 29.0.2.0 (2). 

• If you have the Trial, or SPSS Statistics Subscription, go back to https://myibm.ibm.com/dashoard and download the software once more.
• If you have IBM SPSS Statistics, download the latest media from Fix Central - https://www.ibm.com/support/pages/downloading-ibm-spss-statistics-29020

That white screen in the IBMid login is a symptom of changes made to the license server security back in December 2023.  The latest release of the software remedies this situation.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Sun March 03, 2024 01:36 PM
From: Anurag Mittal
Subject: SPSS Statistics does not open beyond login

Hi David,

I have windows 11 64 bit, just installed SPSS statistics version 29 for 64 bit, have completed all windows update, bust still  unable to move ahead of the white screen after entering the credential

Anurag Mittal

------------------------------
Anurag Mittal

Original Message:
Sent: Mon February 20, 2023 05:52 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

Hi @Mollie Muzzlewhite,
The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

For more details and other potential pitfalls, please see this technote:
https://www.ibm.com/support/pages/node/425725

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

------------------------------
Mollie Sawford
------------------------------

Make sure you have installed the latest release -- IBM SPSS Statistics 29.0.2.0 (20). 

• If you have the Trial, or SPSS Statistics Subscription, go back to https://myibm.ibm.com/dashoard and download the software once more.
• If you have IBM SPSS Statistics, download the latest media from Fix Central - https://www.ibm.com/support/pages/downloading-ibm-spss-statistics-29020

That white screen in the IBMid login is a symptom of changes made to the license server security back in December 2023.  The latest release of the software remedies this situation.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Sun March 03, 2024 01:36 PM
From: Anurag Mittal
Subject: SPSS Statistics does not open beyond login

Hi David,

I have windows 11 64 bit, just installed SPSS statistics version 29 for 64 bit, have completed all windows update, bust still  unable to move ahead of the white screen after entering the credential

Anurag Mittal

------------------------------
Anurag Mittal

Original Message:
Sent: Mon February 20, 2023 05:52 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

Hi @Mollie Muzzlewhite,
The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

For more details and other potential pitfalls, please see this technote:
https://www.ibm.com/support/pages/node/425725

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

------------------------------
Mollie Sawford
------------------------------

Hi @Mollie Muzzlewhite,
The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

For more details and other potential pitfalls, please see this technote:
https://www.ibm.com/support/pages/node/425725

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Facing the same issue, did you guys have any resolution, I am using the trial version.

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Still no one solved... Please share customer care number for India

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

I am facing this issue on 29.0.2.0(20) as well

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

Hello @David Dwyer

I followed the steps as mentioned on the Document but replacing the ibmidlic.jar file as provided in the patch.

Not it is not even going to to the login page and application get closed.
When I replace ibmidlic.jar with the original one(default installed) The login page comes but shows original issue.

Request to please help on priority

------------------------------
Sarthak Jain

Original Message:
Sent: Thu April 11, 2024 04:00 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Thu April 11, 2024 03:50 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Original Message:
Sent: 4/11/2024 9:13:00 AM
From: Curtis Browning
Subject: RE: SPSS Statistics does not open beyond login

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Tue April 09, 2024 11:46 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

------------------------------
Ameer Basha

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

------------------------------
Mollie Sawford
------------------------------

Hi @Sarthak Jain,
Your SPSS Statistics splash screen indicates you have Statistics 29.0.2.0 installed.  That is the latest release and does not require the 'ibmidlic.jar' to be replaced.  Whatever version of 'ibmidlic.jar' you are trying to install to this release, is probably the wrong one.

You still seems to be having the blank white  IBMid login screen.  One thought: IBM SPSS Statistics 28.x.x.x and 29.x.x.x install to the same directory structure.  so if you've updated your installation of IBM SPSS Statistics Subscription recently, perhaps the update was not completed successfully and you now have a mix of Statistics version 29.0.2.0 and Statistics version < 29.0  files in your installation directory.  I would counsel a complete and clean uninstall of everything IBM SPSS Statistics.  Follow that with a new install of 29.0.2.0:

For Windows:

• Uninstall the product via the Windows Control Panel
• Delete the SPSS Statistics installation directory ('C:\Program Files\IBM\SPSS\Statistics') if it still exists after you uninstall.
• Delete the '%APPDATA%\IBM\SPSS Statistics' directory.
• Delete the 'HKEY_CURRENT_USER\Software\JavaSoft\Prefs\com\ibm\/S/P/S/S\/Statistics' registry.
• Perform a fresh install of Statistics 29.0.2.0.

For MacOS:

• Follow the instructions in  https://www.ibm.com/support/pages/script-completely-remove-uninstall-spss-statistics-macos
• Perform a fresh install of Statistics 29.0.2.0.

You might want to check https://myibm.ibm.com/Dashboard and be sure to de-activate all currently in use devices.  Force Statistics Subscription to re-activate itself from your current device.

Beyond this, check your firewalling and local security situation.  If you have an application blocking the 'jcef_helper.exe' application, that is the executable which drives the IBMid Subscription login. This is detailed in the earlier referenced blog and in the various attached technotes and Known Issues that might explain the  root cause for your specific issue.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Sun May 26, 2024 08:45 AM
From: Sarthak Jain
Subject: SPSS Statistics does not open beyond login

Hello @David Dwyer

I followed the steps as mentioned on the Document but replacing the ibmidlic.jar file as provided in the patch.

Not it is not even going to to the login page and application get closed.
When I replace ibmidlic.jar with the original one(default installed) The login page comes but shows original issue.

Request to please help on priority

------------------------------
Sarthak Jain

Original Message:
Sent: Thu April 11, 2024 04:00 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Thu April 11, 2024 03:50 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Original Message:
Sent: 4/11/2024 9:13:00 AM
From: Curtis Browning
Subject: RE: SPSS Statistics does not open beyond login

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Tue April 09, 2024 11:46 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

------------------------------
Ameer Basha

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

------------------------------
Mollie Sawford
------------------------------

Hey, @Dawid Dwyer
I am currently using the 30th version of SPSS but I'm not able to log into my account. After filling password when I click on login the screen goes white and freezes there, I have tried every resort available over IBM support and the community but still the issue persists. I even tried turning off my firewall completely but still nothing happened. Please help me out as soon as possible.
Thank you

Hi @Sarthak Jain,
Your SPSS Statistics splash screen indicates you have Statistics 29.0.2.0 installed.  That is the latest release and does not require the 'ibmidlic.jar' to be replaced.  Whatever version of 'ibmidlic.jar' you are trying to install to this release, is probably the wrong one.

You still seems to be having the blank white  IBMid login screen.  One thought: IBM SPSS Statistics 28.x.x.x and 29.x.x.x install to the same directory structure.  so if you've updated your installation of IBM SPSS Statistics Subscription recently, perhaps the update was not completed successfully and you now have a mix of Statistics version 29.0.2.0 and Statistics version < 29.0  files in your installation directory.  I would counsel a complete and clean uninstall of everything IBM SPSS Statistics.  Follow that with a new install of 29.0.2.0:

For Windows:

• Uninstall the product via the Windows Control Panel
• Delete the SPSS Statistics installation directory ('C:\Program Files\IBM\SPSS\Statistics') if it still exists after you uninstall.
• Delete the '%APPDATA%\IBM\SPSS Statistics' directory.
• Delete the 'HKEY_CURRENT_USER\Software\JavaSoft\Prefs\com\ibm\/S/P/S/S\/Statistics' registry.
• Perform a fresh install of Statistics 29.0.2.0.

For MacOS:

• Follow the instructions in  https://www.ibm.com/support/pages/script-completely-remove-uninstall-spss-statistics-macos
• Perform a fresh install of Statistics 29.0.2.0.

You might want to check https://myibm.ibm.com/Dashboard and be sure to de-activate all currently in use devices.  Force Statistics Subscription to re-activate itself from your current device.

Beyond this, check your firewalling and local security situation.  If you have an application blocking the 'jcef_helper.exe' application, that is the executable which drives the IBMid Subscription login. This is detailed in the earlier referenced blog and in the various attached technotes and Known Issues that might explain the  root cause for your specific issue.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Sun May 26, 2024 08:45 AM
From: Sarthak Jain
Subject: SPSS Statistics does not open beyond login

Hello @David Dwyer

I followed the steps as mentioned on the Document but replacing the ibmidlic.jar file as provided in the patch.

Not it is not even going to to the login page and application get closed.
When I replace ibmidlic.jar with the original one(default installed) The login page comes but shows original issue.

Request to please help on priority

------------------------------
Sarthak Jain

Original Message:
Sent: Thu April 11, 2024 04:00 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Thu April 11, 2024 03:50 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Original Message:
Sent: 4/11/2024 9:13:00 AM
From: Curtis Browning
Subject: RE: SPSS Statistics does not open beyond login

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Tue April 09, 2024 11:46 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

------------------------------
Ameer Basha

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

------------------------------
Mollie Sawford
------------------------------

Hello @Kartik Sangwan,
Is this a case of some prior version of IBM SPSS Statistics (e.g. 28.0.x.x or 29.0.x.x) functioning for you as expected and then you installed version 30.0.0.0?  In that case, I would suggest a fresh 'clean' install.  The steps for that are right above your post.

If instead you suspect an issue with a firewall or proxy between your Statistics client and the Subscription license server, then I suggest this blog post.

You've indicated, "I have tried every resort available over IBM support. . . "What was the Support case number that you opened with IBM SPSS Technical Support?  I will be happy to look it up and work with the Support Specialist who owns the case to get you a speedy resolution.

Hey, @Dawid Dwyer
I am currently using the 30th version of SPSS but I'm not able to log into my account. After filling password when I click on login the screen goes white and freezes there, I have tried every resort available over IBM support and the community but still the issue persists. I even tried turning off my firewall completely but still nothing happened. Please help me out as soon as possible.
Thank you

Hi @Sarthak Jain,
Your SPSS Statistics splash screen indicates you have Statistics 29.0.2.0 installed.  That is the latest release and does not require the 'ibmidlic.jar' to be replaced.  Whatever version of 'ibmidlic.jar' you are trying to install to this release, is probably the wrong one.

You still seems to be having the blank white  IBMid login screen.  One thought: IBM SPSS Statistics 28.x.x.x and 29.x.x.x install to the same directory structure.  so if you've updated your installation of IBM SPSS Statistics Subscription recently, perhaps the update was not completed successfully and you now have a mix of Statistics version 29.0.2.0 and Statistics version < 29.0  files in your installation directory.  I would counsel a complete and clean uninstall of everything IBM SPSS Statistics.  Follow that with a new install of 29.0.2.0:

For Windows:

• Uninstall the product via the Windows Control Panel
• Delete the SPSS Statistics installation directory ('C:\Program Files\IBM\SPSS\Statistics') if it still exists after you uninstall.
• Delete the '%APPDATA%\IBM\SPSS Statistics' directory.
• Delete the 'HKEY_CURRENT_USER\Software\JavaSoft\Prefs\com\ibm\/S/P/S/S\/Statistics' registry.
• Perform a fresh install of Statistics 29.0.2.0.

For MacOS:

• Follow the instructions in  https://www.ibm.com/support/pages/script-completely-remove-uninstall-spss-statistics-macos
• Perform a fresh install of Statistics 29.0.2.0.

You might want to check https://myibm.ibm.com/Dashboard and be sure to de-activate all currently in use devices.  Force Statistics Subscription to re-activate itself from your current device.

Beyond this, check your firewalling and local security situation.  If you have an application blocking the 'jcef_helper.exe' application, that is the executable which drives the IBMid Subscription login. This is detailed in the earlier referenced blog and in the various attached technotes and Known Issues that might explain the  root cause for your specific issue.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Sun May 26, 2024 08:45 AM
From: Sarthak Jain
Subject: SPSS Statistics does not open beyond login

Hello @David Dwyer

I followed the steps as mentioned on the Document but replacing the ibmidlic.jar file as provided in the patch.

Not it is not even going to to the login page and application get closed.
When I replace ibmidlic.jar with the original one(default installed) The login page comes but shows original issue.

Request to please help on priority

------------------------------
Sarthak Jain

Original Message:
Sent: Thu April 11, 2024 04:00 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Thu April 11, 2024 03:50 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Original Message:
Sent: 4/11/2024 9:13:00 AM
From: Curtis Browning
Subject: RE: SPSS Statistics does not open beyond login

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Tue April 09, 2024 11:46 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

------------------------------
Ameer Basha

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

------------------------------
Mollie Sawford
------------------------------

Hello @David Dwyer, I was using spss 31 verison, I am getting the same error mentiones above, a blank sign in screen after entering user ID and password for the trial version. I uninstalld and deleted app data from control panel and win+R, but the isssue is still there. I also tried to turning off firewall but it was of no use. It would be of great help if you could help resolve this. Also i have tried   allowing 'stats.exe', 'spssengine.exe' and 'jcef_helper.exe' to communicate through your firewall.

Your assistance would be greatly appreciated.
Thanks and Regards,

Hello @Kartik Sangwan,
Is this a case of some prior version of IBM SPSS Statistics (e.g. 28.0.x.x or 29.0.x.x) functioning for you as expected and then you installed version 30.0.0.0?  In that case, I would suggest a fresh 'clean' install.  The steps for that are right above your post.

If instead you suspect an issue with a firewall or proxy between your Statistics client and the Subscription license server, then I suggest this blog post.

You've indicated, "I have tried every resort available over IBM support. . . "What was the Support case number that you opened with IBM SPSS Technical Support?  I will be happy to look it up and work with the Support Specialist who owns the case to get you a speedy resolution.

Hey, @Dawid Dwyer
I am currently using the 30th version of SPSS but I'm not able to log into my account. After filling password when I click on login the screen goes white and freezes there, I have tried every resort available over IBM support and the community but still the issue persists. I even tried turning off my firewall completely but still nothing happened. Please help me out as soon as possible.
Thank you

Hi @Sarthak Jain,
Your SPSS Statistics splash screen indicates you have Statistics 29.0.2.0 installed.  That is the latest release and does not require the 'ibmidlic.jar' to be replaced.  Whatever version of 'ibmidlic.jar' you are trying to install to this release, is probably the wrong one.

You still seems to be having the blank white  IBMid login screen.  One thought: IBM SPSS Statistics 28.x.x.x and 29.x.x.x install to the same directory structure.  so if you've updated your installation of IBM SPSS Statistics Subscription recently, perhaps the update was not completed successfully and you now have a mix of Statistics version 29.0.2.0 and Statistics version < 29.0  files in your installation directory.  I would counsel a complete and clean uninstall of everything IBM SPSS Statistics.  Follow that with a new install of 29.0.2.0:

For Windows:

• Uninstall the product via the Windows Control Panel
• Delete the SPSS Statistics installation directory ('C:\Program Files\IBM\SPSS\Statistics') if it still exists after you uninstall.
• Delete the '%APPDATA%\IBM\SPSS Statistics' directory.
• Delete the 'HKEY_CURRENT_USER\Software\JavaSoft\Prefs\com\ibm\/S/P/S/S\/Statistics' registry.
• Perform a fresh install of Statistics 29.0.2.0.

For MacOS:

• Follow the instructions in  https://www.ibm.com/support/pages/script-completely-remove-uninstall-spss-statistics-macos
• Perform a fresh install of Statistics 29.0.2.0.

You might want to check https://myibm.ibm.com/Dashboard and be sure to de-activate all currently in use devices.  Force Statistics Subscription to re-activate itself from your current device.

Beyond this, check your firewalling and local security situation.  If you have an application blocking the 'jcef_helper.exe' application, that is the executable which drives the IBMid Subscription login. This is detailed in the earlier referenced blog and in the various attached technotes and Known Issues that might explain the  root cause for your specific issue.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Sun May 26, 2024 08:45 AM
From: Sarthak Jain
Subject: SPSS Statistics does not open beyond login

Hello @David Dwyer

I followed the steps as mentioned on the Document but replacing the ibmidlic.jar file as provided in the patch.

Not it is not even going to to the login page and application get closed.
When I replace ibmidlic.jar with the original one(default installed) The login page comes but shows original issue.

Request to please help on priority

------------------------------
Sarthak Jain

Original Message:
Sent: Thu April 11, 2024 04:00 PM
From: David Dwyer
Subject: SPSS Statistics does not open beyond login

For all in this thread,
There are several common reasons for IBM SPSS Statistics Classic|Subscription|Trial to fail to launch. 
Most have to do with your computing environment:
- OS (Is it Supported?)
- Firewalls and networking (Is something vital being blocked?)
- The version of Statistics you have installed (29.0.2.0 (20) is the current release.  If your splash screen tells you something else, get 29.0.2.0).

Please see my blog post and rule out each of the potential cause there.

If you do not have IBM SPSS statistics version 29.0.2.0 (20) and cannot get it, please see this Flash Alert.  You likely will need to apply an Interim Fix... but cleanly installing the latest release is the best approach.

------------------------------
David Dwyer
SPSS Technical Support
IBM Software

Original Message:
Sent: Thu April 11, 2024 03:50 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Original Message:
Sent: 4/11/2024 9:13:00 AM
From: Curtis Browning
Subject: RE: SPSS Statistics does not open beyond login

Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

Regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Tue April 09, 2024 11:46 PM
From: Ameer Basha
Subject: SPSS Statistics does not open beyond login

Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

Please support.

------------------------------
Ameer Basha

Original Message:
Sent: Fri February 17, 2023 04:34 AM
From: Mollie Sawford
Subject: SPSS Statistics does not open beyond login

Hello!

I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

• I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
• I click option 1
• Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
• Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
• The application closes with no error message nor indication as to what went wrong

I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

Any help would be greatly appreciated!

Thanks in advance,

Mollie

------------------------------
Mollie Sawford
------------------------------