Hi all,
In IBM Planning Analytics Workspace (PAW), when I create a Book and add Picture, Media, or Web Page (URL) widgets, the widget frame appears but the content is blank (nothing renders), even with HTTPS URLs.

I attached a screenshot showing several tests where nothing displays.

Has anyone encountered this? Any ideas on what to check?

Thanks!

Hi all,
In IBM Planning Analytics Workspace (PAW), when I create a Book and add Picture, Media, or Web Page (URL) widgets, the widget frame appears but the content is blank (nothing renders), even with HTTPS URLs.

I attached a screenshot showing several tests where nothing displays.

Has anyone encountered this? Any ideas on what to check?

Thanks!

Seems fine on my Dev server running 2.1.14.

Could you be blocked by a proxy, outgoing firewall etc?

Have you got and local URLs you can point to e.g. on an intranet or similar that would not require a proxy?
Any other information you can give us in terms of versions, infrastructure etc?

Hi all,
In IBM Planning Analytics Workspace (PAW), when I create a Book and add Picture, Media, or Web Page (URL) widgets, the widget frame appears but the content is blank (nothing renders), even with HTTPS URLs.

I attached a screenshot showing several tests where nothing displays.

Has anyone encountered this? Any ideas on what to check?

Thanks!

Hi Mark / George, thanks for the feedback!

@Mark Wragg: it may be related though I don't know where the cause comes from

@George Tonkin: In our case:

PAW 2.0.106 -> installed on a Windows 2019 Server

Planning Analytics Local: 2.0.9.23

Browser: Chrome on my local computer

I think there is a proxy and firewall configured by the company.

I use a VPN (otherwise, I can't access PAW)

I don't have or don't know where I can find a "local" https URL. 😅

Seems fine on my Dev server running 2.1.14.

Could you be blocked by a proxy, outgoing firewall etc?

Have you got and local URLs you can point to e.g. on an intranet or similar that would not require a proxy?
Any other information you can give us in terms of versions, infrastructure etc?

Hi all,
In IBM Planning Analytics Workspace (PAW), when I create a Book and add Picture, Media, or Web Page (URL) widgets, the widget frame appears but the content is blank (nothing renders), even with HTTPS URLs.

I attached a screenshot showing several tests where nothing displays.

Has anyone encountered this? Any ideas on what to check?

Thanks!

I think someone in the InfoSec team will need to review and offer guidance/add exceptions to the firewall/proxy etc.

Hi Mark / George, thanks for the feedback!

@Mark Wragg: it may be related though I don't know where the cause comes from

@George Tonkin: In our case:

PAW 2.0.106 -> installed on a Windows 2019 Server

Planning Analytics Local: 2.0.9.23

Browser: Chrome on my local computer

I think there is a proxy and firewall configured by the company.

I use a VPN (otherwise, I can't access PAW)

I don't have or don't know where I can find a "local" https URL. 😅

Seems fine on my Dev server running 2.1.14.

Could you be blocked by a proxy, outgoing firewall etc?

Have you got and local URLs you can point to e.g. on an intranet or similar that would not require a proxy?
Any other information you can give us in terms of versions, infrastructure etc?

Hi all,
In IBM Planning Analytics Workspace (PAW), when I create a Book and add Picture, Media, or Web Page (URL) widgets, the widget frame appears but the content is blank (nothing renders), even with HTTPS URLs.

I attached a screenshot showing several tests where nothing displays.

Has anyone encountered this? Any ideas on what to check?

Thanks!

I suspect the 153 error might be related to the youtube video itself.  There is an option the video owner can set to determine if the video can be embedded.

If this is Planning Analytics Workspace local I would also look at the paw.ps1 or paw.env configuration file. It's possible the CSP_FRAME_ANCESTORS configuration setting has some impact on this.

I think someone in the InfoSec team will need to review and offer guidance/add exceptions to the firewall/proxy etc.

Hi Mark / George, thanks for the feedback!

@Mark Wragg: it may be related though I don't know where the cause comes from

@George Tonkin: In our case:

PAW 2.0.106 -> installed on a Windows 2019 Server

Planning Analytics Local: 2.0.9.23

Browser: Chrome on my local computer

I think there is a proxy and firewall configured by the company.

I use a VPN (otherwise, I can't access PAW)

I don't have or don't know where I can find a "local" https URL. 😅

Seems fine on my Dev server running 2.1.14.

Could you be blocked by a proxy, outgoing firewall etc?

Have you got and local URLs you can point to e.g. on an intranet or similar that would not require a proxy?
Any other information you can give us in terms of versions, infrastructure etc?

Hi all,
In IBM Planning Analytics Workspace (PAW), when I create a Book and add Picture, Media, or Web Page (URL) widgets, the widget frame appears but the content is blank (nothing renders), even with HTTPS URLs.

I attached a screenshot showing several tests where nothing displays.

Has anyone encountered this? Any ideas on what to check?

Thanks!

I think someone in the InfoSec team will need to review and offer guidance/add exceptions to the firewall/proxy etc.

Hi Mark / George, thanks for the feedback!

@Mark Wragg: it may be related though I don't know where the cause comes from

@George Tonkin: In our case:

PAW 2.0.106 -> installed on a Windows 2019 Server

Planning Analytics Local: 2.0.9.23

Browser: Chrome on my local computer

I think there is a proxy and firewall configured by the company.

I use a VPN (otherwise, I can't access PAW)

I don't have or don't know where I can find a "local" https URL. 😅

Seems fine on my Dev server running 2.1.14.

Could you be blocked by a proxy, outgoing firewall etc?

Have you got and local URLs you can point to e.g. on an intranet or similar that would not require a proxy?
Any other information you can give us in terms of versions, infrastructure etc?

Hi all,
In IBM Planning Analytics Workspace (PAW), when I create a Book and add Picture, Media, or Web Page (URL) widgets, the widget frame appears but the content is blank (nothing renders), even with HTTPS URLs.

I attached a screenshot showing several tests where nothing displays.

Has anyone encountered this? Any ideas on what to check?

Thanks!

Hi all,
In IBM Planning Analytics Workspace (PAW), when I create a Book and add Picture, Media, or Web Page (URL) widgets, the widget frame appears but the content is blank (nothing renders), even with HTTPS URLs.

I attached a screenshot showing several tests where nothing displays.

Has anyone encountered this? Any ideas on what to check?

Thanks!

------------------------------
Tin Nguyen
IBM Planning Analytics and Excel VBA enthusiast
Co-founder at Treekala
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