So an hour and a half to close of business in the UK, the data centre is still on fire and has been since 0730 UK Time.

What is the plan IBM?

Please can we have some comms about what is going to happen?

Trying to stay professional here but the lack of even an outline plan and some expectation setting is really not acceptable.

So an hour and a half to close of business in the UK, the data centre is still on fire and has been since 0730 UK Time.

What is the plan IBM?

Please can we have some comms about what is going to happen?

Trying to stay professional here but the lack of even an outline plan and some expectation setting is really not acceptable.

Hi Steve, hope you're well.  We were promised an update at 3:00pm BST and received nothing until 6:00pm.  Plans should have kicked in hours ago as it was clear then this centre was not going to be online anytime soon.   I can't believe how poor I think IBM's crisis communication has been.  It's funny that years ago I used to used them for Disaster Recovery services.

So an hour and a half to close of business in the UK, the data centre is still on fire and has been since 0730 UK Time.

What is the plan IBM?

Please can we have some comms about what is going to happen?

Trying to stay professional here but the lack of even an outline plan and some expectation setting is really not acceptable.

Hi David, How's you, hope you are well?  The comms has indeed been poor.  My latest information is that they are restoring customer environments into the Frankfurt data centre, so progress is being made.

Hi Steve, hope you're well.  We were promised an update at 3:00pm BST and received nothing until 6:00pm.  Plans should have kicked in hours ago as it was clear then this centre was not going to be online anytime soon.   I can't believe how poor I think IBM's crisis communication has been.  It's funny that years ago I used to used them for Disaster Recovery services.

So an hour and a half to close of business in the UK, the data centre is still on fire and has been since 0730 UK Time.

What is the plan IBM?

Please can we have some comms about what is going to happen?

Trying to stay professional here but the lack of even an outline plan and some expectation setting is really not acceptable.

Hi Steve,

when you say customers, is that all customers or the ones with premium contracts?

Hi David, How's you, hope you are well?  The comms has indeed been poor.  My latest information is that they are restoring customer environments into the Frankfurt data centre, so progress is being made.

Hi Steve, hope you're well.  We were promised an update at 3:00pm BST and received nothing until 6:00pm.  Plans should have kicked in hours ago as it was clear then this centre was not going to be online anytime soon.   I can't believe how poor I think IBM's crisis communication has been.  It's funny that years ago I used to used them for Disaster Recovery services.

So an hour and a half to close of business in the UK, the data centre is still on fire and has been since 0730 UK Time.

What is the plan IBM?

Please can we have some comms about what is going to happen?

Trying to stay professional here but the lack of even an outline plan and some expectation setting is really not acceptable.

IBM you need to inform us, I hope you have a diaster recovery plan, and you need to roll that our NOW.

Something to read whilst we wait:
https://www.ibm.com/support/customer/csol/terms/?id=i126-6398&lc=en

IBM you need to inform us, I hope you have a diaster recovery plan, and you need to roll that our NOW.

I'm not sure if this is system-wide, but we are finding that once customer environments are restored to FRA, all workspace assets seem to be from a restore point of mid-march. Anything created or edited since mid-march is missing. I'd recommend checking this before giving customers the all clear.

We have reached out to IBM on all channels, but radio silence so far. We urgently need to update customers on what is going on here. We don't want to waste any time if we have to start recreating everything, but also don't want to go down that route if it is just a simple oversight or if we're imminently going to get access to the original environment now that power has been restored to the AMS data center.

I'm not sure if this is system-wide, but we are finding that once customer environments are restored to FRA, all workspace assets seem to be from a restore point of mid-march. Anything created or edited since mid-march is missing. I'd recommend checking this before giving customers the all clear.

We have reached out to IBM on all channels, but radio silence so far. We urgently need to update customers on what is going on here. We don't want to waste any time if we have to start recreating everything, but also don't want to go down that route if it is just a simple oversight or if we're imminently going to get access to the original environment now that power has been restored to the AMS data center.

We are still waiting on restoration despite given an original ETA of end of the 12th May. They've missed two of these target restoration dates now and seemingly any goodwill that existed within the business for IBM's reputation unfortunately.

This hasn't been a disaster recovery - it has been a hastily planned and execute data center migration. We're on a new TM1 version so they haven't restored host servers. We're still waiting for the data tier to be restored - they could have driven the storage racks to Frankfurt in the time this is taking.

It's so frustrating!

I'm not sure if this is system-wide, but we are finding that once customer environments are restored to FRA, all workspace assets seem to be from a restore point of mid-march. Anything created or edited since mid-march is missing. I'd recommend checking this before giving customers the all clear.

We have reached out to IBM on all channels, but radio silence so far. We urgently need to update customers on what is going on here. We don't want to waste any time if we have to start recreating everything, but also don't want to go down that route if it is just a simple oversight or if we're imminently going to get access to the original environment now that power has been restored to the AMS data center.