Hi Sunil,

let me start with the honest part: I checked, and BZSMS3061E does not appear anywhere in public IBM documentation, which explains why you found the docs unclear. The Bob troubleshooting pages (https://bob.ibm.com/docs/ide/troubleshooting) cover the IDE side, not the trial registration flow, so an error at signup time simply has no public reference to look up.

That said, the shape of the situation tells us something. You are hitting this while registering for the trial, and my read is that codes like this come from the account and provisioning layer behind the signup (IBMid, My IBM, the IBM SaaS console where the trial instance gets created), not from Bob itself. That matters because there are at least two open threads in the IBM Project Bob community with trial provisioning symptoms in exactly that layer, one with an "Error provisioning" on the IBM SaaS console and one stuck at "Activation in progress" on My IBM:
https://community.ibm.com/community/user/discussion/ibm-bob-trial-ibm-saas-account-error-provisioning
https://community.ibm.com/community/user/question/ibm-bob-trial-hung-at-activation-in-progress
So you are in known-issue territory, and you are not alone.

Here is what I would try, in order:

1.⁠ ⁠Post the complete message text here, not just the code, and tell us exactly where it appears: on the bob.ibm.com/trial form, right after the IBMid login, on the link in the welcome email, or inside My IBM. The wording after the code and the position in the flow narrow things down a lot.

2.⁠ ⁠Log into My IBM (myibm.ibm.com) and check your products and services: sometimes the trial instance actually got created and is sitting there in a failed or in-progress state, which then makes every new registration attempt fail. If you see a Bob entry stuck, that matches the threads above.

3.⁠ ⁠Rule out the usual suspects of IBM trial registrations: an IBMid that already had a Bob trial (it is one trial per identity), a company email domain already tied to a corporate account, a stale browser session (try a private window or another browser after clearing ibm.com cookies), and the country set in your IBMid profile, since trials are not enabled in every geography.

4.⁠ ⁠If none of that moves it, treat it as an entitlement issue rather than a product bug: open a case with IBM Support for IBM Bob quoting the exact code BZSMS3061E, the timestamp and the IBMid email you used. Codes of this kind usually map to a backend transaction that support can look up directly, which is exactly what the public docs cannot do for you.

If you share the full message text, the point in the flow where it appears, and your country, happy to help you narrow it down further.

Regards

Roberto