watsonx Assistant

watsonx Assistant

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  • 1.  Modified of default action of Greet Message is not reflecting in Preview

    Posted 04/01/26 01:37 AM

    Hi ALl,

    Modified the Default Action Greeting message Assistant Says to "Hi, I'm Subhash, a virtual assistant for our flower shop. How may I Assit you today?" and saved. But observed that it is not reflecting in the Preview  .

    Please help me resolve the issue.

    Thanks and Regards,

    Subhash



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    subhash chandra
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  • 2.  RE: Modified of default action of Greet Message is not reflecting in Preview
    Best Answer

    Posted 04/02/26 09:56 AM

    It's about Fallback action. I usually eliminate it or change the count, which is normally configured to 3.



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    Sergio Gama
    Sr AI Solution Architect
    TD Synnex
    São Paulo
    +55 11 94581-7571
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  • 3.  RE: Modified of default action of Greet Message is not reflecting in Preview

    Posted 04/06/26 10:35 PM

    Thannks Sergio, I will check and get back to you



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    subhash chandra
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