Hi Larry
The MaaS360 App Catalog is part of the MaaS360 app and therefore activated once you enroll your device.
The only reason I can think of for 2 apps is that a backup restored a version of the app. Ideally MaaS360 needs to have a fresh install on a fresh enroll in order to ensure the user profile is installed correctly, and not from a backup.
Please unenroll the device using Settings, restart it and see if you can re-enroll and get it working again.
Alternatively if this doesn't work please contact Support to get help.
Best
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Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
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Original Message:
Sent: Tue March 12, 2024 08:24 AM
From: Liam Wilson-Cobb
Subject: MaaS360 App Still on Unenrolled BYOD iPhone
Hello all :)
I was hoping I can get some guidance on something. I used MaaS360 on my iPhone and iPad but under BYOD. When changing my Phone I unenrolled my old phone and then started enrolling the new one. I noticed that the App Catalog was left on my old phone before wiping it. on my new Phone I have two versions of the App Catalog (Only one I can use) and I'm unable to remove the App from my handset. I know one way around this is wiping the devices and then starting again with restoring from my Back up. Only thing is I've had a big demand for BYOD and keen to get this sorted before doing anything.
I spoke to Apple but they told me if was nothing to do with their software. Hoping someone can help.
Thanks!
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Liam Wilson-Cobb
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