Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

In my experience, the No VMManger data has one of three root causes, 1) The virtual machine is running in a cloud but has not been properly flagged as cloud based. 2) The on-prem virtual machine is managed by a VMManager to which ILTM has not been connected. 3) The user ILMT connects with does not have rights to the virtual machine or part of the cluster the machine can run on. For 2 and 3, try manually logging in as the same user ILMT uses and review what is seen with your vCenter team.   

------------------------------
CHIP LAYTON
Senior IT Management Consultant
IBM Technology Expert Labs - Systems
Phone: 1-770-855-5329
E-mail: chipl@us.ibm.com

Original Message:
Sent: Mon September 09, 2024 03:54 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Sat September 07, 2024 05:54 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Fri September 06, 2024 05:29 PM
From: CHIP LAYTON
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Make sure that all you Azure based servers are flagged as being in a public cloud. 

------------------------------
CHIP LAYTON
Senior IT Management Consultant
IBM Technology Expert Labs - Systems
Phone: 1-770-855-5329
E-mail: chipl@us.ibm.com

Original Message:
Sent: Thu September 05, 2024 04:53 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram
------------------------------

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hi Oktawian,

Now I could see the port 443 open from ILMT server (local vm manager tool) to vCenter server, but while do the testing in ILMT console--> Management--> VM Manager--> Test connection --> "failed with SSL/TLS exception) error.

do we have any help or workaround to fix this error?

Thanks,

Nagarajan. 

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hello Nagarajan,

A blind guess would be the TLS protocol mismatch,
9.2.34 only accepts TLSv1.2....it's quite possible that this vCenter server tries negotiate some older TLS version.

At first I'd check the corresponding VM Tool trace file :
'../VMMAN/logs/trace.log_vmmconf_xxx.log
for any SSLHandshakeException entries....

If SSLHandshakeException doesn't show the root cause (TLS version mismatch or something similar) the next step is to modify the 'vmman.sh' script by adding a following value at the end of the existing VMM_PROPERTIES_DEFS property :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true
 
Next, run the following command to test connection:
vmman.sh -testconnection -config config/vmmconf_xxx.properties > vmman.out 2>&1
You'd have analyze the vmman.out file or send me for verification...

Hi Oktawian,

Now I could see the port 443 open from ILMT server (local vm manager tool) to vCenter server, but while do the testing in ILMT console--> Management--> VM Manager--> Test connection --> "failed with SSL/TLS exception) error.

do we have any help or workaround to fix this error?

Thanks,

Nagarajan. 

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hello Nagarajan,

A blind guess would be the TLS protocol mismatch,
9.2.34 only accepts TLSv1.2....it's quite possible that this vCenter server tries negotiate some older TLS version.

At first I'd check the corresponding VM Tool trace file :
'../VMMAN/logs/trace.log_vmmconf_xxx.log
for any SSLHandshakeException entries....

If SSLHandshakeException doesn't show the root cause (TLS version mismatch or something similar) the next step is to modify the 'vmman.sh' script by adding a following value at the end of the existing VMM_PROPERTIES_DEFS property :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true
 
Next, run the following command to test connection:
vmman.sh -testconnection -config config/vmmconf_xxx.properties > vmman.out 2>&1
You'd have analyze the vmman.out file or send me for verification...

Hi Oktawian,

Now I could see the port 443 open from ILMT server (local vm manager tool) to vCenter server, but while do the testing in ILMT console--> Management--> VM Manager--> Test connection --> "failed with SSL/TLS exception) error.

do we have any help or workaround to fix this error?

Thanks,

Nagarajan. 

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hi Oktawian,

I have attached the screen shot of trace.log_vmmconf_xxx.log and full log file I will upload into TS017166253.

Thanks,

Nagaraj.

Hello Nagarajan,

A blind guess would be the TLS protocol mismatch,
9.2.34 only accepts TLSv1.2....it's quite possible that this vCenter server tries negotiate some older TLS version.

At first I'd check the corresponding VM Tool trace file :
'../VMMAN/logs/trace.log_vmmconf_xxx.log
for any SSLHandshakeException entries....

If SSLHandshakeException doesn't show the root cause (TLS version mismatch or something similar) the next step is to modify the 'vmman.sh' script by adding a following value at the end of the existing VMM_PROPERTIES_DEFS property :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true
 
Next, run the following command to test connection:
vmman.sh -testconnection -config config/vmmconf_xxx.properties > vmman.out 2>&1
You'd have analyze the vmman.out file or send me for verification...

Hi Oktawian,

Now I could see the port 443 open from ILMT server (local vm manager tool) to vCenter server, but while do the testing in ILMT console--> Management--> VM Manager--> Test connection --> "failed with SSL/TLS exception) error.

do we have any help or workaround to fix this error?

Thanks,

Nagarajan. 

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

Make sure that all you Azure based servers are flagged as being in a public cloud. 

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

Hello Nagarajan,

Indeed, it's just 'Remote host terminated the handshake'...
No root cause (I still opt for TLS version mismatch),

As the next step, I'd have to add this VMM_PROPERTIES_DEFS property vmman.sh script...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Fri September 20, 2024 12:57 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I have attached the screen shot of trace.log_vmmconf_xxx.log and full log file I will upload into TS017166253.

Thanks,

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 19, 2024 03:02 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

A blind guess would be the TLS protocol mismatch,
9.2.34 only accepts TLSv1.2....it's quite possible that this vCenter server tries negotiate some older TLS version.

At first I'd check the corresponding VM Tool trace file :
'../VMMAN/logs/trace.log_vmmconf_xxx.log
for any SSLHandshakeException entries....

If SSLHandshakeException doesn't show the root cause (TLS version mismatch or something similar) the next step is to modify the 'vmman.sh' script by adding a following value at the end of the existing VMM_PROPERTIES_DEFS property :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true
 
Next, run the following command to test connection:
vmman.sh -testconnection -config config/vmmconf_xxx.properties > vmman.out 2>&1
You'd have analyze the vmman.out file or send me for verification...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Wed September 18, 2024 02:17 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

Now I could see the port 443 open from ILMT server (local vm manager tool) to vCenter server, but while do the testing in ILMT console--> Management--> VM Manager--> Test connection --> "failed with SSL/TLS exception) error.

do we have any help or workaround to fix this error?

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Fri September 13, 2024 04:50 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Thu September 12, 2024 12:51 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 12, 2024 11:43 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Thu September 12, 2024 10:18 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 12, 2024 04:13 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Wed September 11, 2024 12:30 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Wed September 11, 2024 08:04 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Tue September 10, 2024 09:28 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Mon September 09, 2024 03:54 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Sat September 07, 2024 05:54 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Fri September 06, 2024 05:29 PM
From: CHIP LAYTON
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Make sure that all you Azure based servers are flagged as being in a public cloud. 

------------------------------
CHIP LAYTON
Senior IT Management Consultant
IBM Technology Expert Labs - Systems
Phone: 1-770-855-5329
E-mail: chipl@us.ibm.com

Original Message:
Sent: Thu September 05, 2024 04:53 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram
------------------------------

Hi Oktawian,

I need to add the following line into vmman.sh file in screen shot marked right?

VMM_PROPERTIES_DEFS=-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true

or 

VMM_PROPERTIES_DEFS="${VMM_PROPERTIES_DEFS} -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true -Dhttps.protocols=TLSv1.2,TLSv1.1,TLSv1 -Dcom.ibm.jsse2.disableSSLv3=false -Dcom.ibm.tools.attach.enable=no"

The marked line continually or next line I could add the property value right?

Once added the value then I have to execute the following cmd right?

vmman.sh -testconnection > vmman.out 2>&1 

and share the output file of "vmman.out 2>&1. 

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Sat September 21, 2024 02:44 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

Indeed, it's just 'Remote host terminated the handshake'...
No root cause (I still opt for TLS version mismatch),

As the next step, I'd have to add this VMM_PROPERTIES_DEFS property vmman.sh script...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Fri September 20, 2024 12:57 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I have attached the screen shot of trace.log_vmmconf_xxx.log and full log file I will upload into TS017166253.

Thanks,

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 19, 2024 03:02 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

A blind guess would be the TLS protocol mismatch,
9.2.34 only accepts TLSv1.2....it's quite possible that this vCenter server tries negotiate some older TLS version.

At first I'd check the corresponding VM Tool trace file :
'../VMMAN/logs/trace.log_vmmconf_xxx.log
for any SSLHandshakeException entries....

If SSLHandshakeException doesn't show the root cause (TLS version mismatch or something similar) the next step is to modify the 'vmman.sh' script by adding a following value at the end of the existing VMM_PROPERTIES_DEFS property :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true
 
Next, run the following command to test connection:
vmman.sh -testconnection -config config/vmmconf_xxx.properties > vmman.out 2>&1
You'd have analyze the vmman.out file or send me for verification...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Wed September 18, 2024 02:17 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

Now I could see the port 443 open from ILMT server (local vm manager tool) to vCenter server, but while do the testing in ILMT console--> Management--> VM Manager--> Test connection --> "failed with SSL/TLS exception) error.

do we have any help or workaround to fix this error?

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Fri September 13, 2024 04:50 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Thu September 12, 2024 12:51 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 12, 2024 11:43 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Thu September 12, 2024 10:18 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 12, 2024 04:13 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Wed September 11, 2024 12:30 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Wed September 11, 2024 08:04 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Tue September 10, 2024 09:28 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Mon September 09, 2024 03:54 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Sat September 07, 2024 05:54 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Fri September 06, 2024 05:29 PM
From: CHIP LAYTON
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Make sure that all you Azure based servers are flagged as being in a public cloud. 

------------------------------
CHIP LAYTON
Senior IT Management Consultant
IBM Technology Expert Labs - Systems
Phone: 1-770-855-5329
E-mail: chipl@us.ibm.com

Original Message:
Sent: Thu September 05, 2024 04:53 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram
------------------------------

At the end of existing line add continually :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true

Hi Oktawian,

I need to add the following line into vmman.sh file in screen shot marked right?

VMM_PROPERTIES_DEFS=-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true

or 

VMM_PROPERTIES_DEFS="${VMM_PROPERTIES_DEFS} -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true -Dhttps.protocols=TLSv1.2,TLSv1.1,TLSv1 -Dcom.ibm.jsse2.disableSSLv3=false -Dcom.ibm.tools.attach.enable=no"

The marked line continually or next line I could add the property value right?

Once added the value then I have to execute the following cmd right?

vmman.sh -testconnection > vmman.out 2>&1 

and share the output file of "vmman.out 2>&1. 

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Sat September 21, 2024 02:44 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

Indeed, it's just 'Remote host terminated the handshake'...
No root cause (I still opt for TLS version mismatch),

As the next step, I'd have to add this VMM_PROPERTIES_DEFS property vmman.sh script...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Fri September 20, 2024 12:57 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I have attached the screen shot of trace.log_vmmconf_xxx.log and full log file I will upload into TS017166253.

Thanks,

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 19, 2024 03:02 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

A blind guess would be the TLS protocol mismatch,
9.2.34 only accepts TLSv1.2....it's quite possible that this vCenter server tries negotiate some older TLS version.

At first I'd check the corresponding VM Tool trace file :
'../VMMAN/logs/trace.log_vmmconf_xxx.log
for any SSLHandshakeException entries....

If SSLHandshakeException doesn't show the root cause (TLS version mismatch or something similar) the next step is to modify the 'vmman.sh' script by adding a following value at the end of the existing VMM_PROPERTIES_DEFS property :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true
 
Next, run the following command to test connection:
vmman.sh -testconnection -config config/vmmconf_xxx.properties > vmman.out 2>&1
You'd have analyze the vmman.out file or send me for verification...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Wed September 18, 2024 02:17 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

Now I could see the port 443 open from ILMT server (local vm manager tool) to vCenter server, but while do the testing in ILMT console--> Management--> VM Manager--> Test connection --> "failed with SSL/TLS exception) error.

do we have any help or workaround to fix this error?

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Fri September 13, 2024 04:50 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Thu September 12, 2024 12:51 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 12, 2024 11:43 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Thu September 12, 2024 10:18 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 12, 2024 04:13 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Wed September 11, 2024 12:30 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Wed September 11, 2024 08:04 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Tue September 10, 2024 09:28 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Mon September 09, 2024 03:54 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Sat September 07, 2024 05:54 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Fri September 06, 2024 05:29 PM
From: CHIP LAYTON
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Make sure that all you Azure based servers are flagged as being in a public cloud. 

------------------------------
CHIP LAYTON
Senior IT Management Consultant
IBM Technology Expert Labs - Systems
Phone: 1-770-855-5329
E-mail: chipl@us.ibm.com

Original Message:
Sent: Thu September 05, 2024 04:53 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram
------------------------------

Hi Oktawian,

Thanks for the updates and I have added the parameter and execute the cmds which you shared before, also attached the vmman.out file in TS017166253.

vmman.sh file screenshot also attached for my reference to add the line to verify with you.

Thanks,

Nagaraj. 

At the end of existing line add continually :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true

Hi Oktawian,

I need to add the following line into vmman.sh file in screen shot marked right?

VMM_PROPERTIES_DEFS=-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true

or 

VMM_PROPERTIES_DEFS="${VMM_PROPERTIES_DEFS} -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true -Dhttps.protocols=TLSv1.2,TLSv1.1,TLSv1 -Dcom.ibm.jsse2.disableSSLv3=false -Dcom.ibm.tools.attach.enable=no"

The marked line continually or next line I could add the property value right?

Once added the value then I have to execute the following cmd right?

vmman.sh -testconnection > vmman.out 2>&1 

and share the output file of "vmman.out 2>&1. 

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Sat September 21, 2024 02:44 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

Indeed, it's just 'Remote host terminated the handshake'...
No root cause (I still opt for TLS version mismatch),

As the next step, I'd have to add this VMM_PROPERTIES_DEFS property vmman.sh script...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Fri September 20, 2024 12:57 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I have attached the screen shot of trace.log_vmmconf_xxx.log and full log file I will upload into TS017166253.

Thanks,

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 19, 2024 03:02 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

A blind guess would be the TLS protocol mismatch,
9.2.34 only accepts TLSv1.2....it's quite possible that this vCenter server tries negotiate some older TLS version.

At first I'd check the corresponding VM Tool trace file :
'../VMMAN/logs/trace.log_vmmconf_xxx.log
for any SSLHandshakeException entries....

If SSLHandshakeException doesn't show the root cause (TLS version mismatch or something similar) the next step is to modify the 'vmman.sh' script by adding a following value at the end of the existing VMM_PROPERTIES_DEFS property :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true
 
Next, run the following command to test connection:
vmman.sh -testconnection -config config/vmmconf_xxx.properties > vmman.out 2>&1
You'd have analyze the vmman.out file or send me for verification...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Wed September 18, 2024 02:17 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

Now I could see the port 443 open from ILMT server (local vm manager tool) to vCenter server, but while do the testing in ILMT console--> Management--> VM Manager--> Test connection --> "failed with SSL/TLS exception) error.

do we have any help or workaround to fix this error?

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Fri September 13, 2024 04:50 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

As I wrote before,

ILMT v9.2.34 has Local VM Manager tool always installed (starting from v9.2.22).
If Local VM Manager tool has some issues or it's not running you will see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.


If you would like to get unequivocal proof of the Local VM Manager tool status just run :
/opt/ibm/LMT/VMMAN/vmman.sh -reloadconfig
echo $?

The output should say '0'
without any errors...

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Thu September 12, 2024 12:51 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

How can I check weather VM Manager tool install and running on my ILMT server?

do we have any command to check this process?

Thanks,

Nagarajan.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 12, 2024 11:43 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

Not really, 
A source port from ILMT to vCenter is called an ephemeral.
(allocated automatically from a predefined range of port numbers).
Those ephemeral ports are almost never cause of the problem....

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Thu September 12, 2024 10:18 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I have verified and it is saying port 443 closed 

Do I need to open any other port from ILMT (vm manager tool) to vCenter ? other than 443 port

Thanks

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Thu September 12, 2024 04:13 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello Nagarajan,

Indeed, the default vCenter server port (443) seems to be closed or is blocked by some Firewall.
You should contact vCenter admin for details...


For future testing better use curl command :
curl -v --insecure https://x.x.x.x/sdk/vimService.wsdl

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Wed September 11, 2024 12:30 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

Thanks for your update and I am trying from my ILMT server (formally local vm manager configured) to vCenter server port 443, it is saying connection closed. 

May be this error causing the issue on vm manager connection status in ILMT web-console (management--> VM manager--> add connection/test connection)

Thanks,

Nagaraj.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Wed September 11, 2024 08:04 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

ILMT v9.2.34 has the so called 'Local VM Manager tool' running directly on my ILMT server.
No BigFix server/fixlets are required for this...

So, you just go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details...
The VM manager connection is being established directly from ILMT server to vCenter box.

In any case, if Local VM Manager tool has some internal issues and can't be used or it's not running you should see a dedicated message on 'Management: VM Managers' panel:
You cannot add VM managers because the local VM Manager can't be started.

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Tue September 10, 2024 09:28 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Oktawian,

I am running ILMT v9.2.34 Linux platform and I could see VM manager by default will be Installed while ILMT was Installed/configured. So once It is Installed then I could go to the ILMT web-console and management-->VM manager --> new connection and provide the vCenter details and do Test connection right?

Or do I need to configure the vCenter details manually in ILMT Linux server under VM manager directory with the help of /var/opt/BESClient/LMT/VMMAN/config/vmmconf_template.properties ?

(while I was running ILMT with BigFix mean I used to deploy the fixlet from BigFix console for the VM manager tool on BigFix Root server and did the vCenter configuration in ILMT web console) but now I am using only ILMT with disconnected scanner scenario and not sure how to configure/Install the VM manager.

Could you help on how to check weather our ILMT already having this VM manager tool Installed and running and follow the vCenter configuration in ILMT web-console?

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram

Original Message:
Sent: Mon September 09, 2024 03:54 AM
From: Oktawian Powązka
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hello,

We've provided a complementary guideline how to deal with "No VM manager data" status:
https://www.ibm.com/docs/en/license-metric-tool?topic=scshw-troubleshooting-outdated-vm-manager-data-no-vm-manager-data-statuses

Pleases let me know which part needs clarification/verification....

Thanks,

------------------------------
Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool

Original Message:
Sent: Sat September 07, 2024 05:54 AM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Thanks for your update Chip Layton, We have 2 environments like Azure and on-prem.

for azure VM - we have marked the value as "public cloud- Microsoft Azure"

for on-prem - we are not sure how the value could set for "no VM manager data" error. because all the on-prem servers are running with vCenter. 

Thanks,

Nagarajan.

------------------------------
Nagarajan Singaram

Original Message:
Sent: Fri September 06, 2024 05:29 PM
From: CHIP LAYTON
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Make sure that all you Azure based servers are flagged as being in a public cloud. 

------------------------------
CHIP LAYTON
Senior IT Management Consultant
IBM Technology Expert Labs - Systems
Phone: 1-770-855-5329
E-mail: chipl@us.ibm.com

Original Message:
Sent: Thu September 05, 2024 04:53 PM
From: Nagarajan Singaram
Subject: ILMT Hardware Inventory status showing error (ILMT Agent disconnected scanner)

Hi Team,

I am running ILMT v9.2.34 for on-prem and azure servers with ILMT disconnected scanners agent in our infrastructure. while generate the Hardware Inventory, it is saying server "No VM Manager Data" in the report. 

But we are using/running all the VM into vCenter console, 

Need any suggestion to get the hardware capacity scan status "OK" in Hardware Inventory. 

Thanks,

Nagarajan. 

------------------------------
Nagarajan Singaram
------------------------------

Hello Nagarajan,

vCenter just replied with so the so called TLS handshake's alert message without giving the exact root cause...typical.
Nevertheless, there a tiny hint: TLS13 alert(handshake_failure)

It could mean that vCenter is rejecting any TLS handshake which is advertising TLSv1.3 in Client Hello message ("supported_versions (43)": {"versions": [TLSv1.3, TLSv1.2]},).

To check that variant please modify the '/opt/ibm/LMT/jre/jre/lib/security/java_for_vmmt.security' file by adding the 'TLSv1.3' attribute into 'jdk.tls.disabledAlgorithms' property:
jdk.tls.disabledAlgorithms=SSLv3, TLSv1, TLSv1.1, TLSv1.3, RC4, DES, MD5withRSA, DH keySize < 1024, DESede, \

At last, run the 'vmman.sh -testconnection' for a quick connection check...

Hi Oktawian,

Thanks for the updates and I have added the parameter and execute the cmds which you shared before, also attached the vmman.out file in TS017166253.

vmman.sh file screenshot also attached for my reference to add the line to verify with you.

Thanks,

Nagaraj. 

At the end of existing line add continually :
-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true

Hi Oktawian,

I need to add the following line into vmman.sh file in screen shot marked right?

VMM_PROPERTIES_DEFS=-Djavax.net.debug=all -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true

or 

VMM_PROPERTIES_DEFS="${VMM_PROPERTIES_DEFS} -Dcom.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.dump=true -Dhttps.protocols=TLSv1.2,TLSv1.1,TLSv1 -Dcom.ibm.jsse2.disableSSLv3=false -Dcom.ibm.tools.attach.enable=no"

The marked line continually or next line I could add the property value right?

Once added the value then I have to execute the following cmd right?

vmman.sh -testconnection > vmman.out 2>&1 

and share the output file of "vmman.out 2>&1.