AI offers real value but it needs data to work on e.g. application logs.
What steps are IBM going to take to automate the process of ensuring that the logs / information are available at the straight time e.g. automatic gathering / submission of the logs / configuration file?
In my area, Maximo Application Suite, IBM provide an automated must gather tool... but it isn't part of the product...
so it doesn't get installed when the product is installed... and customers are often wary of installing components outside of the main component. This introduces unnecessary delays.
Will IBM Support push the Development team to deliver systems that come with critical support information logged straight away e.g. important warnings?
In the Maximo world Support have advise the customer to recongure the system to gather information and then repeat the problem.... it would be much better if the product was pre-configured to gather that information (e.g. the SQL logger).
Customers are nervous about making logger changes and having to repeat the problem can generate immense frustration at IBM because of these defaults.
Happy to talk about this offline - EMEA Maximo Support know how to contact me
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Mark Robbins
Technical Design Authority / IBM Champion 2017 - 2025
Cohesive (previously Vetasi Limited)
https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/------------------------------