I have downloaded Genius Hub for Windows and successfully established a connection to an AWS EC2 v12.1 instance with a database accessible via port 50000. The connection profile defined in Genius Hub appears OK and the Test Connection works but the monitoring profile I have set up for the database on this instance is just giving the message

HWCMON0006W: Failed to establish connection to the database. Go to Connection profile page to verify the connection profile parameters and test connection to the database.

Given that the test connection does work, are there any other investigative action to take?

Regards

Mark Gillis

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Mark Gillis
Principal Consultant
Triton Consulting
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Hello Mark,

Sorry for the delay, I was on vacation last week.

Unfortunately in your scenario, I will need to take a look at the log files to see what is the issue.

Is it possible to open a case with us and send us the collector output file?   Here are the instructions:

https://www.ibm.com/docs/en/db2-genius-hub/1.1.x?topic=support-exchanging-information

As Db2 Genius Hub has a free tier now, as long as you have a Db2 support contract, you should be able to open cases using Db2 Genius Hub product.

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Cintia Ogura
Support Technical Leader for Db2 Tooling products
IBM Corporation
TX
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