Hi everybody,

We want to create some metrics about closed incidents and we don´t want users update closed incidents after the incidents have been closed. Is it possible in Resilient?

Thanks a lot,
Álvaro

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ALVARO DIEZ CAÑAS
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Hi,

You can use an automatic incident rule with in-product script. The rule can have condition that "Status is Closed", then run in-product script:
helper.fail("You cannot modify a closed incident")
When a user tried to modify and save a closed incident, the script will throw an error.


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LILY WANG
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FYI,

Customer Idea on Read only closed incidents
https://2e4ccba981d63ef83a875dad7396c9a0.ideas.aha.io/ideas/R-I-97

Customer Idea on Closed Incident Rule
https://2e4ccba981d63ef83a875dad7396c9a0.ideas.aha.io/ideas/R-I-483

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MARTIN FEENEY
IBM Resilient Product Manager
IBM Security
Galway
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Original Message:
Sent: Wed July 03, 2019 03:20 AM
From: LILY WANG
Subject: Don´t allow update closed incidents

Hi,

You can use an automatic incident rule with in-product script. The rule can have condition that "Status is Closed", then run in-product script:
helper.fail("You cannot modify a closed incident")
When a user tried to modify and save a closed incident, the script will throw an error.


------------------------------
LILY WANG
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