DataPower

DataPower

Join this online group to communicate across IBM product users and experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

 View Only
Back to discussions
Expand all | Collapse all

Datapower Oprations dashboard Syslog Agent is down . Uanable to setup Syslog.

  • 1.  Datapower Oprations dashboard Syslog Agent is down . Uanable to setup Syslog.

    Posted 09/29/22 09:10 AM
    Cannot setup Syslog since this agent cannot be reached from the device. Error is: Cannot ping agent, response: TCP connection to "IP port 60000" failed (connection refused) and Datapower Operations dashboard Syslog Agent is down.

    ------------------------------
    Anant Ghadi
    ------------------------------


  • 2.  RE: Datapower Oprations dashboard Syslog Agent is down . Uanable to setup Syslog.

    Posted 09/30/22 02:02 AM
    Hi,

    You provided very little details about your installation. Please at least mention the version of DPOD, what type of installation, etc. The more details you provide the more help you'll get.

    it seems that there's an issue with both agents on your installation.
    1. Check the status of your agents under Manage -> DPOD Health -> Agents.
    2. Use the Admin Console (https://montier.atlassian.net/wiki/spaces/DPOD011800/pages/15731262549/Admin+Console) or "app-util.sh" to inspect the status of the processes on the DPOD server. If the processes are down, start them.
    3. It might also be caused by a network issue. Have you recently changed the IP address of your DPOD server?
    4. Inspect the logs under /logs/syslogAgent and /logs/wsmAgent.

    If that doesn't work, I suggest you open a support case and upload a mustgather so this can be investigated by the support team.

    ------------------------------
    Amit Munwes
    ------------------------------



Related Content