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  • 1.  ASMI: Service login Disabled

    Posted Fri March 20, 2026 09:43 AM

    On the ASMI screen, what does "Service login Disabled" mean and how do I resolve it?



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    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
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  • 2.  RE: ASMI: Service login Disabled

    Posted Mon March 23, 2026 04:31 AM

    Hi,

    the Service Login is usually disabled. The service login is used by IBM Service representatives for example and a newly created Certificate (a so called ACF file with dynamic Password for the specific date range) will be provided by IBM Support. So that is totally normal to see the service login disabled unless this ACF File has been added and the dynamically created service password is used. When that is done the GUI will display service login enabled. 
    There is a little Video from our colleague Russ Young that shows this login. So that is nothing to worry or care about unless there is a service login required and the password etc. generated.

    https://mediacenter.ibm.com/media/Lost+Admin+Password+Recovery/1_o99hiiz5

    Greettings

    Marc-Eric Kahle



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    Marc-Eric Kahle
    PowerVS Compute Site Reliability Engineer
    IBM Deutschland GmbH
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  • 3.  RE: ASMI: Service login Disabled

    Posted Mon March 23, 2026 11:10 AM
    I assume you are talking about the user "service".  Most likely is the "service" user has been disabled in the User Management area.

    Use another administrative login such as admin to navigate to User Management and enable the "service" user name.

    My P10s came with the "service" user enabled but we don't use HMC, not sure that matters.  We manage our service processor thru ASMI or the Redfish API.

    Worst case you might have to factory reset the service processor.










  • 4.  RE: ASMI: Service login Disabled

    Posted Mon March 23, 2026 12:27 PM

    Jim,

    I think you may be assuming wrong.



    ------------------------------
    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
    ------------------------------

    Original Message


  • 5.  RE: ASMI: Service login Disabled

    Posted Tue March 24, 2026 05:47 AM

    Hi,

    again, that Service login disabled is the "Info" that there is no active Service login ACF file / created service login password available.
    As long as you have no generated ACF file / service password, that will show disabled. 
    When the ACF certificate with the generate service login password is uploaded to the ASMI / eBMC, then the service login will show enabled:

    The Service User itself is enable as you showed in the screen before. 

    I hope that helps. 

    Greetings

    Marc-Eric



    ------------------------------
    Marc-Eric Kahle
    PowerVS Compute Site Reliability Engineer
    IBM Deutschland GmbH
    ------------------------------

    Original Message


  • 6.  RE: ASMI: Service login Disabled

    Posted Tue March 24, 2026 10:07 AM

    This is the correct answer. Last month i had to use the service login to change invalid Mac Address on our P11.

    This was in cooperation with IBM support, after the ACF file i got access.

    Regards

    Michel.



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    Michel de Kraker
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    Original Message


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