Hi Charin,
This entry implies you have a PMR (Support Case open) with a severity 3.
If so, I need to point out that this community page is NOT the way to update the PMR
and may be completely ignored by the support team because they may never see it.
Work the problem with the support team, answer all questions quickly, and supply extra relevant information (don't hold back facts).
Best of luck, Nigel
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Nigel Griffiths
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