Osama Al Baik

Contact Details


Osama is a quality-oriented professionl with over 15 years of experience and technical expertise in diverse range of technologies within multiple industry settings. He is a Certified Master Black Belt (MBB), Certified Six Sigma Black Belt (CSSBB), Project Management Professional (PMP), a Certified Project Manager (CPM), and ITIL Certified.

Osama has a Ph.D. in Software Engineering and Intelligent Systems from University of Alberta, Canada; M.Sc. in Software Engineering and Project Management from DePaul University, USA; and B.Sc. in Computer Information Systems from Amman University, Jordan.

Osama's research interests have been in Lean Operations, Process Improvements and Optimization, and Lean Product Development.


  • Business Analytics + Watson
  • Data Management
  • Data Science
  • Internet of Things
  • Marketing & Commerce


University of Alberta
Edmonton, Alberta, Canada
Ph.D., 2017
Software Engineering & Intelligent Systmes
2012 To 2017
Dissertation: An Empirical Investigation of Applying Lean Production to Software Development and IT Services: Outcomes, Challenges, and Lessons Learned
Advisor: Prof. James Miller