How AI can support your complaints management strategy: DSE Presents Chat with the Lab webinar

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When:  Apr 29, 2021 from 12:00 PM to 01:00 PM (ET)

How AI can support your complaints management strategy: DSE Presents Chat with the Lab

Thu, Apr 29, 2021 12:00 PM EDT


Responsive restrictions to the global pandemic at schools, in the workplace, and in social life have impacted the frequency and volume at which companies interact with their customers. This rise in customer service calls and client questions can lead to confused and dissatisfied consumers who raise complaints against products and services they (try to) use. See how the Contact Center Insights accelerator can help you collect, analyze and resolve complaints in an efficient and timely manner.

Join the webinar and learn how AI can help companies:

- Avoid further customer dissatisfaction by better serving their audience
- Prevent damage to company brand reputation
- Avoid adverse financial impact by proactively addressing anticipated complaints



Ricardo Balduino
Senior Data Scientist,
IBM Data Science and AI Elite

Ricardo is a Data Scientist with the IBM Data Science  and AI Elite team and has 25 years of experience in diverse roles such as software developer, consultant, educator, process engineer, release manager, team lead, solutions architect, and data scientist.

He works with organizations in different industries helping them understand and use their data to improve their businesses and create a positive impact for society.

Ricardo has written many technical articles and presented at several technical events globally. He holds a M.S. in Software Engineering from San Jose State University in California.
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