SPSS Statistics

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  • 1.  Moving an SPSS install

    Posted Tue September 27, 2022 10:09 AM
    What is the process to open a case to move an SPSS activation to a new system under the new support community?

    We have a license we need to move but when we click on the Open a Case option here: IBM Support we get a 503 error.

    Thanks.

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    Ben Lou
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    #SPSSStatistics


  • 2.  RE: Moving an SPSS install

    Posted Tue September 27, 2022 11:48 AM

    Hi Ben, 

    I am not getting the 503 error, so the service may have been down.  

    If you are a customer with a paid support agreement you should go to the IBM Support site and open a technical support case. You will need to be registered for support.

    All other customers can navigate to our SPSS Licensing Product page scroll down to use the black "Get help with SPSS license issues" button to submit a Licensing case.  


    Thanks, 
    Sue


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    Sue Hammes
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  • 3.  RE: Moving an SPSS install

    Posted Tue September 27, 2022 11:53 AM
    Hi Sue,

    Thank you for the reply.  We tried again this morning and are still getting the same 503 error (we tried from a couple different systems/browsers/locations so we ruled out any sort of odd internet issue).

    Is there an alternate method to get assistance adding activations to our license so we can move the install to a new machine?

    Cheers,

    Ben

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    Ben Lou
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  • 4.  RE: Moving an SPSS install

    Posted Tue September 27, 2022 06:07 PM
    Hi Ben, 

    I am sorry you are having trouble reaching our pages.  I know they are up because we are receiving other support cases.  
    If you have a support agreement you can call in and open a case 1-800-426-7378.  IF you do not have a support agreement your case will not pass through entitlement. 

    If you update your profile on the community with your email we can email you.  I do not see how to move this to a private conversation and when talking about your auth codes we would want to keep that private. 

    Sue

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    Sue Hammes
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  • 5.  RE: Moving an SPSS install

    Posted Tue September 27, 2022 06:16 PM
    Hi Sue,

    My email is in my profile, but here it is as well:  blou@pcc-sf.com

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    Ben Lou
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  • 6.  RE: Moving an SPSS install

    Posted Wed September 28, 2022 11:06 AM

    Thanks Ben, I didn't see it.  

    I see two accounts for you, which is correct.  We can create a case and then work thru email: 

    TRIAL BEHAVIOR CONSULTING INC
    TRIALCRAFT IN

    Sue



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    Sue Hammes
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  • 7.  RE: Moving an SPSS install

    Posted Wed September 28, 2022 02:53 PM
    Hi Sue,

    This would be for Trialcraft IN.

    Thanks.

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    Ben Lou
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  • 8.  RE: Moving an SPSS install

    Posted Thu September 29, 2022 03:33 PM

    Hi Ben, 

    We have created a case for you (TS010773753) and an analyst has tried to reach out to you today.  

    Thanks, 
    Sue 



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    Sue Hammes
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